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March 2024 by Ann Biancardi
I made an appointment and was told it would be after March 6 that my insurance would pay , ok that’s good ! Then get there go through the exam and she can’t pull up my insurance, ok that’s ok she’ll call me ! Well I never received a call I called back ! She gives me this number that shows in no way insurance is paying for anything, she then discounts but still not what it’s supposed to be ! Then oh put of the blue it’s not until March of 25 that I get new frames ! Time wasted I won’t get back ! I wish people would just do their jobs before hand !!!! Disappointed especially when she starts throwing prices that weren’t spoken of in the start ! It was 10 for the exam 25 for the frames ! Then it became 100 something!!!! I’ll be changing as if they care ! I called my insurance company to see if this was correct and it was however I can use framesI have and get new lenses ! Ok that’s perfect I picked out the same frames I have the lens just have scratches!!! And I bought the frames from OO as well !!! I get a rep on the phone he’s very helpful not his fault but yes I can do that however it’ll cost me 75 plus the 25 copay to do outside frames !!!!!! But if bought them from you !!!! I’m thinking this place (franchise ) is just about the money and not the patient !!!!! So I’m gonna pay 75 to put new lenses in old frames that original only cost 115.00 , plus the copay . Well in 2025 I’ll most definitely be finding a new place to go !!!!!
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February 2024 by Jeff Kipe
I am really happy with my experience here. I received my glasses in less time than they shared. I think the manager took care of me. I will definitely be back.
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January 2024 by Ryan Brassbridge
Went there due to the fact that they were the only place that took our insurance in the time frame we needed.1. They were supposed to send a referral to a specialist, which never happened.2. Got frames and glasses. Frames were okay for the first two months. Out of nowhere the frames broke, went in to get frames fixed. Paid their "insurance" cost of 50 for the same frames. Another two months go by, as I am sitting at work, talking to my coworkers my glasses frame again breaks. I go back, they give me the exact same frames, this time at an "insurance" cost of around 28 dollars. Well, you guessed it, celebrating new years with my family, standing there watching the ball drop and everyone hears a snap...guess what...frames broke again! Definitely can't recommend this place for quality, four frames in one year???Will not return for anymore of their defective products.
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January 2024 by Arrin Brunson
From the first phone call to the office to the end of our visit, Optical Outlets delivered professional care that was unparalleled. Every employee streamlined the process, so that the exam was quick and even enjoyable. Today’s experience was a pleasant surprise in the health care industry.
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December 2023 by Kelsey Wyrosdick
I love the service they give here
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December 2023 by Lynea Hagman (LyneaDesign)
The place is constantly busy, but very friendly. Shame to realize that the glasses I picked up today had a large scratch on the frames and I didn't notice, because I put it on right away. I'm not gonna make a fuss about it since my insurance paid for the frames and they are thick plastic so I don't think they'll break easily despite starting off broken. However, I wanted to write the review to help others know they really need to fully inspect their glasses when picking up from here.
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November 2023 by Daniel Davis
Not only did they not honor their price the girl who wrote up my prescription must have been on her phone all the time they were teaching the class. Worst experience I have ever had.
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November 2023 by Ashley Fandrich
If I could give zero stars I wouldThey are no longer located at this address and no one will answer the phone… kinda irritating when you schedule online and confirm and the business never updates their address
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September 2023 by Candi Colson
LGBTQ FRIENDLY establishment!I'm a transgender female. This place is spectacular.....friendly and professional. Sometimes the wait might be a bit...but I think it's because of the time and care that they take with each customer. They are always so friendly and respectful of me as an individual that I have continued to use them year after year.I would highly recommend this place to my community. There may be a wait but but for me it's worth it worth!
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September 2023 by James Peacock
My wife and I bought glasses at this outlet and Angelica took care of us. We can’t say enough about this young woman as far as her professionalism and her friendly attitude. It was our pleasure to be taken care of by this employee and it should be known that she is a definite asset to your company. Jim & Tomoko Peacock
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September 2023 by Angelisa Perazzo
Long wait even with appointment also when picking up glasses. Prices on frames as well as lenses were high. Most of staff is friendly however with high prices and wait time explore options.
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July 2023 by Jerry Black
Not Happy with Optical Outlets. Doctor is Good. Pricing has gotten Ridiculis ! Been here twice before , prices were reasonable. Eye exam and 2 pairs of Glasses for under $400 . This last time I had insurance and used one of my old frames . $419 dollars . For one pair with my frames RIDICULOUS. Will Not Go Back !
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May 2023 by Scott Werner
SECOND TIME TRYING TO RIP US OFF W/SHADY PRICING!! DON’T GO HERE!!One star rating only because the optometrist is always pleasant and thorough. The issue here (Lake Wales store) is when you purchaseEyeglasses. Reluctantly went back here after a few years after they scammed my wife. Went because closer to my home and new location, thought things would be different…Wrong!Was getting 2 pair of glasses. 1 everyday & 1work safety glasses. Got my exam, got my frames, agreed on a per pair price, all good.Get a call next day that their labs can’t do the safety glasses due to the curve of the lenses.They would have to send them out @ an additional $300 to be made. I canceled that pair & the person on the phone said they would issue a refund. Go to get the other pairwhen ready only to find out they are now $150more then the previous price & my refund was only $130 because I’m now only purchasing 1pair. (Very unprofessionally the manager didnot talk to me directly she had the person taking care of me relaying this information).This is B. S. and the same bait & switch type routine they did before with my wife..As they say:”Fool me once…”. BUYER BEWARE!
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May 2023 by Scott Smith
What a great experience at Optical Outlets!No waiting at all and Dr. Olsen and staff were all very professional and courteous.I highly recommend Optical Outlets.
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May 2023 by William Hardee
Had an awesome experience. Doctor an staff are great, professional and very pleasant to work with. Seeing great again! Thanks Keylee! You helped my wife and I find great glasses.
