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February 2024 by Sharon W.
I wanted to address that we switched our services to t mobile from Verizon and they was given several promotions and rebates one was paying off your phone if you had a balance and giving a rebate for switching you lines ...Now we been with them for two to three months now and I kept getting denied for what was promised after me kept calling the only one I received was the promotion for paying off the phone and the Rep I talked to was awesome she walked me thru everything and sent the Visa card for that immediately. Also afterwards she called me to make sure everything was still good . Now fast forward I am still waiting for them to approve the funds for importing my lines they keep denying it saying it was incomplete how when we been with them for three months and our automatic payments been set up PLEASE MAKE THAT MAKE SINCE - Also contacted them several times and all the keep doing is re submitting the claim and saying I won't have to wait I promised you shall received it the next day here it is going into another month and I still haven't received it .. they also perceive to call me just to say I'm sorry you haven't received it yet but I reassured you will soon you won't have to wait IM STILL WAITING I JUST DONT UNDERSTAND HOW THE FIRST REPRESENTATIVE WAS ABLE TO GET OUR CARD THE NEXT DAY WHEN I TOLD HER IT WAS DENIED FOR PAYING OFF THE PHONE AND THE NEXT REP CANT
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February 2024 by Rosselyn Leon
Very good service, very happy with this store.
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February 2024 by Yeli Santg
Best store I’ve been to. The manager Danny and team had the best customer service and were very professional!
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February 2024 by Mireilise Barral
Ask for Miguel amazing customer service !!
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February 2024 by Eva Butler
Absolutely horrible service. No customer service. Danny, the "manager" is rude and does not care about nor want to hear customer feedback.
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January 2024 by Arthur Martin
Bit pricey employees helpful takes a bit of time to get service wen it's busy though
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December 2023 by Lowell Fetrow
Real good customer service !!
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November 2023 by D P
Jayda was great.
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November 2023 by Trish Sgambelluri
Went to T-Mobile store to see about getting a new phone for hubby who is technically challenged to say the least. Keiron was very helpful even though the place was extremely busy he devoted a lot of time to assist me picking out a phone for hubby activated it and ported my phone from Verizon we already have T-Mobile home Internet which is awesome and works every where so this was a another win, they paid off thebalance on my phone of 242.64, my husbands new galaxy a14 phone was free and we now have 2 phones for what I was paying for just my phone at Verizon , so long not sorry for switching . Thank you for saving me money and aggregation.
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November 2023 by prudence kalloo
I have always had a good experience at this location.
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July 2023 by Otto Ramos
Really poor customer service, Elderly In laws went to the store after their phone being stolen and the new one came in the mail missing a SIM card. At the store they gave them a new SIM, tried to up-sale them accessories and didn’t even activated the SIM properly. Had to call T-Mobile separately to resolve the issue by the phone. Extremely frustrated that people take advantage of older people that are not technologically literate. DO BETTER
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May 2023 by Karen B
I went into lake wales Tmobile today. I have to say, both the young lady & gentleman working today were by far the most polite, professionals I have ever dealt with at any communication store ever!I came in for the 5 G gateway, I was in and out in less than 45 mins, I was shown how to set upthe gateway .They were great, I highly recommend this location for all your communication needs A+Karen ~
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May 2023 by Robert Davis
The guy's work there suck, don't wanna help you, but the girl there is awesome she knows what to do
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May 2023 by Clarence Freeman
A representative at this store opened a fraudulent account under my name!!!!!
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April 2023 by Irene Rodriguez
The girls there were the most helpful. Solved my problem right away. Thank you
