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February 2024 by tonia kanable
T mobile is a big rip off
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February 2024 by amber palasciano
Miguel and Buster helped me Pay my phone bill, and Miguel was nice enough to give me an extra charger record that they had. Great customer service!! I’ve never had issues coming to this location , not long waits like at other T-Mobile stores.
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January 2024 by Ted Katina
Adan and Miguel were super helpful and helped my wife find a great phone!
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January 2024 by Shantal Joseph
Went to T-Mobile in Lake Wales to upgrade my daughters phone for her Christmas gift. We had the pleasure of working with Miguel who was ABSOLUTELY AMAZING!! He was nice, patient and respectful. I told him I didn’t want pay more than I’m paying now. He looked over our plan (which was an old Sprint plan) and informed us that we were already over paying and he had the perfect plan for us. He explained in detail our old plan compared to our new plan. I TRULY LEFT SATISFIED and I didn’t feel like a rep from T-Mobile was getting over on us for a commission. Once again, thank you Miguel. I most certainly will be back to work with you.
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October 2023 by Ms. Bee
So I came here because I felt like my t-mobile service wasn't setup right by the t-mobile on 60 by the dollar tree. They provided me with info on my account, helped me fix my watch, and advise me of all promotions I qualify for.Im not a fan of cell phone stores, but this one was honest and extremely helpful. I definitely recommend to here if you live in lake wales. ?
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July 2023 by Evily Giannopoulos
Fantastic customer service. Esteban and Brandon took great care of us. Definitely recommend!
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July 2023 by C J.
1. Went in to get info to change my protective screen time. 2. To have the protection film on my phone. The team was so friendly and helpful. I also got information on the new phones. I also got info on how to find my location in case I needed to call 911.
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July 2023 by Roberto Becerra
Wow. Great staff. Knowledgeable and responsive. Personable and professional. Solved a problem in minutes that call centers were not able to handle after three calls and two hours. They earned my loyalty. Grateful.
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July 2023 by Ann Jacobson
We had excellent service today. Esteban and Aidan helped us get new phones and get everything transferred to them. Both were very knowledgeable. Thanks so much, guys!
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June 2023 by Evelyn Figaro
Best tmobile ever. Went to two other tmobiles and best buy and no one was able to help. They slowed down and took the time to help me and set me up. It was a great experience. Very clean and welcoming store. Staff was knowledgeable and quick.
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May 2023 by keysha jimenez
Very welcoming environment. The T-Mobil team at the store is friendly and supportive. They go the extra mile to help me set up my new devise and answer all my questions.
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May 2023 by Yahaira Arzlix
Must say the customer service here is amazing. They take their time, explain in detail the differences with everything I wanted, I mean just EXCELLENT customer service!! Thank you for the great work guys Estaban and Brandon !!!
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May 2023 by Nanette REYES
Great costumer service, clean showroom, and quality choices. I needed a case for my iPhone. I ordered an Otterbox. Smooth payment process and fast delivery home.
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May 2023 by Daniella Dorville
Staff was excellent and super friendly. Esteban Jimenez helped us out he was very patient and nice. Store was clean and employees very well-informed
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May 2023 by jav s
Honestly I was kinda fretting coming to this store because I always have bad experiences at Cell retailers but Esteban really did help me out a lot, i can say with my head held high that ill definitely be returning and hopefully he’s there to help out again
