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March 2024 by Deanne Jones
My package was saying out for delivery for two days. Now it’s marked as rescheduled delivery requested. I did not request my delivery to be rescheduled. I’ve called UPS 2 times. Still nothing. I’m not impressed with UPS at all. I will contact the company using this service for deliveries and report to them as well. I’m hoping to get my package soon but, it’s not looking good. So I sit here and wait.
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March 2024 by Yvette
I needed a package picked up for Amazon the driver came to the gate for 4 days and never picked up package! I am an disable veteran! The driver never rang the doorbell just knocked on the wall outside next to the garage. I contacted the customer service and complained i was told by Jacqueline a manager i suppose that there is a policy that they do not open gates. How is a person suppose to get packaging slip and why should you have to leave your door open for 6 to 7 hours not knowing when the driver will show up. I sent her two pictures and the last conversation with customer care they said they would not return because the driver had made several attempts this is crazy. I also left the package at the gate on Friday the 23rd of June and he did not take the package. I have all the video recordings. This is not good business i think the driver the supervisor who also stated attempts were made need to be fired! This is how disable people get treated by UPS. This is driver for FROSTPROOF area. I had a package picked up before from a good driver who came to the door and put tag on package for UPS. I also want to note there has been package missing from my property. Fedex comes and USPS comes to the door if the package is large. SEEMS UPS DRIVER FOR THIS AREA IS LAZY! THE SUPERVISORS HAVE NO RESPECT or CARE FOR CUSTOMERS or IT CLIENTS!
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February 2024 by Kmm M
What a joke these delivery drivers are from this location directions clearly State the person is in a wheelchair bring to the apartment door and they continue to just drop them at the public doorway to the apartment complex and things get stolen constantly because we’re not getting our shipments you guys really kinda don’t care you don’t care about customers you’re lazy you can’t walk six doors down and bring something to an apartment door Why not it clearly states in the instructions to do this from Amazon and you don’t answer your phone so you’re gonna get a one point review if I could give you zero I would
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January 2024 by Elaine C
Some good and some bad experiences
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January 2024 by Thomas Shanks
Locked at 3p on a Monday, no one there.
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December 2023 by Chris Yust LaClaire
Only open 1-5. Long line and you basically have to wait outside because it's so tiny. One clerk doing her best though. Just took forever! They do not answer their phone!
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December 2023 by Carla K
I reached out to my local ups about a package delivered to the wrong address when speaking to the the employees both where extremely rude and had no compassion of my situation I hung up very surprised that ups would have these sort of employees working for them very disappointed in my local ups I heard from customers that I served they also have issues at this same store
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September 2023 by Michele Griggs
Super nice people work here .. Kristi is amazing and sweet ... Thank you
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August 2023 by william Urich
Very helpful staff in an auto parts store believe it or not. The lady that helped me was really fabulous
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May 2023 by Joe Alexander
Could not locate someone to talk to at this location. They need to close it down. There is no need for this location if you have no one to talk to.
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December 2022 by Tina Barwick
Holding my dress hostage. Been at the same address for 11years. Been promised to have it yesterday I call today and sorry we will deliver. Sorry is not a good answer. Then they say there's a hold on it. I paid for it, called the sender and they laughed they don't do that. Im tired of the run around. Not happy.
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December 2022 by David Gregory
Ups constantly deliver my packages to the wrong street 2 blocks over. A lot of stressful times wondering where the package is. UPS stands for U people stink. Wish all my packages came by fed ex, they get it right most of the time.
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October 2022 by many oulet
This center is run by idiots. Dory and Carly in particular don’t know what they are doing there. I imagine that the manager doesn’t either when they hired these two
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October 2022 by James Alden
Located on hwy 60 in lake wales, UPS is open only certain days 1-5 so check Google to make sure they are open. I had to ship an item via corporate account which the UPS store does not do. I was assisted by a newbie but was friendly, apologetic and got the job done. Note the location is just after KFC on the right.
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October 2022 by Daren Rosier
My package arrived a week ago and has been going out for delivery daily and never being delivered, never using ups again
