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December 2023 by ZIZI RAFEAL
Truist is the worst bank ever . Whatever we need , employees give us a 800 # to call . And we wait about 40 minutes on the phone to be helped .Can I give a zero stars ?
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May 2023 by David Kiestin
This is a great branch to do business with. The teller Mundy is very professional, & will handle your banking needs.
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June 2022 by Jose Roman
The people at this branch has the worst attitude ever especially the African American thats there i don't know her name but went there this morning and it's like her husband got her upset before coming to work i mean if you don't want to be there or dislike you job don't go stop rubbing your bad energy on others but I hope her husband makes her happy once she goes home wish I new her name will be going to another branch
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January 2022 by Momma Bear
Wrost bank ever. Avoid coming here at all cost. Read the other reviews. They are true.
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September 2021 by Ernst Mirisola
Waiting at the drive-thru right now. No one else in line, just me. After 6 minutes they come to the window with the usual poor attitude. This is by far the worst BBT location.
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March 2021 by Fran V.
Update. I should have listened to myself. So slow at drive thru. Next time I am using the ATM.
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March 2021 by Leslie A
Two words for Management at that branch. RUDE AND DIMININNG to customers and her employees. I sure don't want to be working under her Management. Being an effective manager has nothing to do with the tone you use to speak to others.
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January 2021 by Belinda Mitchell
Worse branch ever! Every time I go there, something happens. Was in teller line drive through. Waited and then teller said we are closed. Called and they weren’t closed only the outside lane I was in. All she had to do is say get in a different lane. She just said we are closed. Another time they couldn’t find the key to get in safety deposit box. Another time they put the wrong number on the deposit box and had to redo it the next week.Just had deposited a large amount and to get treated like this is unheard of.Will never go back. Cancelling my lock box and taking to another branch that treats the customers better in Boydton Beach.
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November 2020 by Karl Taylor
Best BBT Branch I have been too. Fast, Efficient and Knowledgeable. As many banks with walk in branches closed most of this year the lines here were longer than normal at drive through but this branch still moved things along at a good pace. I have always found the staff friendly and willing to explain any issues with your account. Good work though these difficult times.
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May 2020 by Amy
Worst BB&T location! This location refuses to help its customers! They lied to me twice by telling me they would have my statements mailed & also never sent my checks as promised! After a call to the 800 # referring me to the branch for the 3rd visit they said we can not change your statement status. They also charge additional fees when being over drawn. I caught them adding fees before the acct was overdrawn. They refuse to credit any fees back. Customer service doesn't seem to know what's going on. There isn't enough locations around West Palm. They charge fees for everything from printing a statement to checking your balance. Money orders too. There is no perks at this bank unless you count rude managers that say are you finished to get rid of you asap! I've never seen such unprofessionalism at a bank! I will be changing banks once I get moved!
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November 2019 by Melodie M.
What can I say about another location of a bank that hasn't already been said? I just added this bank as a business on Yelp and I am not writing it's first review, so I can definitely attest that this branch of BB&T bank is a hidden gem! So hidden, in fact, that I was convinced that my closest bank locations were far away. I didn't realize this branch is so convenient, west of I-95 on Lantana Road yet east of Congress Avenue. This is not a high traffic area, although to get there from the east you must make a U-turn at Congress Avenue. The best part of this bank may be its shady parking lot. Parking is ample, with signs stating that parking is for the bank only. You can park directly in front of the building in a shady, tree-covered spot. In South Florida, that's a big deal! The drive-through is large, with an outer lane for the ATM. The ATM itself is looking a little raggedy, but I can attest that it functions well. Best of all? It's around the corner from Polar Bakery! Win-Win!
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June 2019 by Jason Lin
Horrible service, always only 1 teller and really slow on handling each customer. Worse bank ever.
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May 2019 by Kristina Chris
This branch's ATM never works !!!! I called and reported the branch today. Hopefully they will have it working considering the ATMs are supposed to be accessible 24/7.
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March 2019 by MoSoo ICEY
This location is SLOW !
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September 2018 by Troy Saia
Very very Slow in no hurry to help anyone.... one person working drive-through and inside window at same time makes no sense while other ladies sat on phone giggling Talking about where they're going for Lunch........Had a few minutes will never return