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December 2023 by Stifled Voice
Had an account for nine months and had repeated problems with their online access. Went to this branch to close account and got sucker punched with a fee to get a check for the balance, a $10 fee. The manager said their was nothing he could do to waive it. Also, he couldn't have the cash for me until the next day. I will never do business with a place like this. No wonder they are being sued and are accused of creating a toxic work environment with their high pressure sales tactics. So many banks and I made the mistake of choosing this awful place.
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December 2023 by Appropriator
Manager has terrible people skills, but that seems appropriate for a horrible little retail bank like this. AVOID this place if you are adverse to petty fees and aggravation.
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December 2023 by Bibi Khan
Worse branch ever I attended to do a simple deposit. Waited Like half an hour in drive thru! Eventually went inside to do my transaction and that was horrible. Need to learn from Orlando branches how to conduct businesss!
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December 2023 by Jennine Chinosi
I’ve been going to this bank for over three years and today I was waiting on line and I was watching the manager Paul was very rude to his customers including me. All the other workers are very nice except for Paul. Please get another manager.
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November 2023 by Renay Layne 2
Today, we went into the Greenacres Branch in Lake Worth to open a business checking account. We had all supporting documents to open the account. During our appt, while in an office, another employee interrupted on 3 separates occasions to let us know, that Fifth Third will not be approving our business loans and there is no need to apply for a Business Loans or request a Business Line of Credit for at least for 12-18 months in business. Then, he returned a second time and said we shouldn't apply for a business credit card for at least 3 months because we won't get approved. our business was not wanted, and no services were going to be extended to us. . I never felt so discriminated against. After an hour in the office, we got the message. we said we want to reconsider. The man was happy to walk us to the door and said sorry but not before suggestion we should try to get a loan with the SBA of Palm Bch Co instead. I suggested a survey be sent to us to rate our experience with the Fifth Third but have not received an email yet. We left and went to Truist and TD Bank and opened (2) separate Business Accounts in the area and got approved the same day for Business Credit Cards without any problems or discouragement. Never judge a book by its cover. We come with good credit and have paid multiple loan backs over the years with various banking institutions. This was a new business but not our first time having a business. We know the type of service that should be extended to a potential client and relationship the bank should desire to build. We were hoping to build a relationship with a local community bank but was not welcomed with open arms. Cooperate Office needs to revamp this location because all reviews can't be wrong for different reasons. Our neighbors also visited this branch a month ago and he had a similar experience and left a bad taste in his mouth. Unfortunately, they didn't know he was a New York lawyer, an investor, he moved to Florida 1 yr ago, with capital over millions looking to invest. Again, judging people on how they look or dress. If we can leave a star less than 1, we would.
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May 2023 by Betsy Cardona
Flor is the best. teller to slow waiting on my car for deposit 15 minutes no knowledge from teller
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September 2022 by Don Cook
Opened an account because I can get my pay check 2 days early. Went into the bank for the first time today and I was very pleased. Brianna was awesome!!! She was quick, efficient and very friendly. 5 stars because of her!!
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July 2022 by Dan Brown
Just don’t. The experience here is atrocious. The tellers are too busy to attend you in a appropriate time frame so you’ll end up spending 50 mins to 1 1/2 hours here. Frensisca the branch manger tried very ineffectually to resolve issues, “because the atm not accepting deposits is not a bank issue. Excessive overdraft fees, also not a bank issue.” If this was an issue of fees or even money I would NOT be writing this review. But this is about poor customer service, a frank arrogance to ever present thought out todays industry’s sadly. I don’t leave bad reviews unless it’s an exceptionally bad experience. This was one of those. If you are determined to go with Fifth Third please find another branch.
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May 2022 by margarita Lopez
Just terrible..!!! Do not waste your time and energy at this place..!!! I made the mistake of opening an account here, the banker is extremely rude. She doesn’t let you speak, she interrupts you and ignores your questions and concerns. She has a bad attitude and bad customer service. She made a mistake in my account and than blamed me for it.!!! What the.!? Hate this place. DONT GO HERE..!!!!!
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April 2022 by Troy Langan
Complete waste of time.Applied for an equity line. The woman taking the application was incompetent at best. No clue what she was doing and it felt like we were walking her through the application.After 3 months of waiting they said we had to resubmit our paperwork since we weren't with the bank long enough.Then 2 months later they denied the loan despite us making more than enough income.Stay away from this place
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February 2022 by Danny Nguyen
I was out of town and decided to talk to an office banker. The lady said she is with a customer and yet came out with a series of questions of I want to do and not letting me sitting down in her office. She was very unprofessional with her sassy mannerisms in way as though she didn't want provide any service, showed me zero patience, and wanted nothing to do with me. She started saying my lender is lying to me and my certified accountant is not knowledgeable about an escrowed account. Such a let down because I always have had good experiences with the bank till I came to this branch. So upset beyond words because I didn't think this would happen....In 5 five minutes, my day got destroyed my her.
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January 2022 by Santana57
Been calling customer service for 3 days now and no one awnsered just on hold for hours. I texted the text message customer service and no response. I only have an issue with the app and NOBODY CAN HELP ME
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October 2021 by Jairo Torres
The customer service at this bank was very weIcoming I was helped by Ms Polmann she was amazing very knowledgeable, and immediately helped me with the right product. Great customer service!
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August 2021 by Don Baron
Tired of the big banks who are all cutting their services. Happy to have a bank now with a personal feel and great financial products. (They even know my name!)
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January 2021 by S FL Home Pros Marc & Shelley Kerschner
BEWARE of this bank! Had a credit card with them that I used infrequently, maybe once or twice a year. NEVER missed a payment. They arbitrality closed the account without notice. Say they cannot reinstate. If they cant make $$ off you they dont want you as customer. I will NEVER deal with them again!
