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January 2024 by Fabiola Cange
Worst service. They trick you when buying. Be very vigilant when buying. They will convince you to buy without telling its final sale so you won’t be able to return. Don’t go to that store if need to buy a phone. They are selling phones at non reasonable price. They are stealing people’s money. Especially Alvaro, the store manager.
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January 2024 by Te Zero
I'm so happy with the customer service by the young man named Peter.I walked out satisfied with my phone and answers he answered all my questions and I believe I purchased the best phone for me and my personal life thank you Peter.
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December 2023 by Debra Brown
I bought a phone from here in April, 2023. November, 2023 the screen stop working. I went to this store to replace it and was told it would take 3-5 business days. I gave her a temporary number to call me when it was done. A month later no call, so I went by there. A heavy-set guy went to the back to check. He came back and said his manager, Alvaro said it wasn't in and that he would call me when it came it. I never heard from him to this day!
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November 2023 by Bobbi Fletcher
Horrible service I tried to call no one answered so I go in store for assistance and then two of the ladies were arguing with me and no help at all the one lady was vaping in store very disrespectful to me.
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October 2023 by Lady Xiva 'G'
Very pleasant and professional!!! Thank you to CARY, DEMARCUS and PEDRO!!! They were VERY HELPFUL with my issue!!! I highly recommend this store!!!
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September 2023 by Elizabeth Alfonso
I would Like to share my wonderful experience at this store with Peter , he is the best, so friendly and professional, just outstanding. He managed to solve our problem perfectly and beyond ,he answered all my questions with patience. We have gone to other stores and we didn't received attention or even an appropriate answer to our requests. If you have any problem ask for Peter .
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September 2023 by Angelica Cain
I've gotta take a moment to say "Thanks so much Peter!"We really appreciate all your help today!
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August 2023 by Mads
Went in today to ask about an IPhone 14s' price because I was told by Metro that I'd get some sort of deal from being with them for 10+ years. I would've gladly taken a professional rejection, but, instead, Demarcus became upset and unprofessional at my question/statement and tried to make me feel belittled with his body language, hand gestures, shoulder shrugging, etc. and interruptions when I was speaking. A little sassy for his size if you ask me. Will not be returning to this location because of his unprofessionalism.
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August 2023 by Karen Donnell
They dont have the knowledge to fix camera issues and can't do anything fr my hacked phone
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June 2023 by George Poursanidis
Worst customer service. The associate peter definitely needs some manors and show some respect. He was rude and speaking to me in a nasty way. Never going back here, he showed me that metropcs is not worth it.
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May 2023 by Carolyn Jackson
Rude obnoxious heavy set African American guy low hair cut, saw a line at the door proceeded to go in the back. A young lady African American with long platinum hair had to go in the back and retrieve him to help with customers. He came out with a attitude, his own personal phone volume was turned up extremely loud so it was very difficult to tell him your info as he tried to help with the services you came in to get assistance with. If he doesn't want to work stay home unprofessional individual.
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April 2023 by K “Riotgirl”
Every time I go to this Metro... Which is a corporate Metro, I get the best service and the best deals. When I need a new phone or service... This Metro is my first choice
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March 2023 by Edwin D.
Everyone at the store was super nice, but the lady Nadine... was extremely rude, she was lying to me about an offer they have, I even called corporate to check on the offer (she also was talking over me on the phone to one of her colleagues at the store, she was saying... oh you need to pay every month) and they told me it was a prepaid plan and that the person was just talking nonsense... metro has never been a company where you do contracts for multiple months as they assured me when I called their (888) 863-8768 customer number . The world will be better with less people like her. .
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March 2023 by Mike Zee
Horrible experience. Very condescending employee not caring at all trying to make me feel stupid explaining stuff like I had a second grade education. Ended up speaking with the manager who was good but would not recommend this place ever time to go to AT&T and hopefully they have some good deals
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February 2023 by Tricia Signer
Very friendly & knowledge staff. Willing to help out in many ways beyond just selling you a phone or service contract. Though a lot of times you can get a better deal online, the salesmen don't try to pressure you into purchasing anything.