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June 2023 by Jim Cirone
I had an exceptional experience renting a U-Haul from Pak Mail. The staff was friendly and professional, guiding me through the rental process with ease and the online reservation was self explanatory.The U-Haul vehicle was in excellent condition and equipped with all the necessary features. The team provided excellent customer support and offered valuable advice. The pricing was fair and transparent. I highly recommend Pak Mail for a hassle-free and enjoyable moving experience. Thank you, Pak Mail, for your outstanding service!
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April 2022 by Boris Leonardo Omana Suarez
The u haul transaction was super smooth and no problems for returning late and picking up early. Great location
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February 2022 by John Longobardi
the worst told me put in reservation has a truck coming back at 2pm i had used him 7 previous times couple of hiccups but this was the worst said he would call me when truck came back in it was 2 hours away instead he cancelled my order left me waiting for 2 half hours then I spent 2 hours on call with customer service, he is rude and can care less about loyal customers i will never use U-Haul again. They did nothing to compensate they advertise $50 off reservation issue
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January 2022 by Anna Oliveti
The absolute rudest nasty human and vile customer service. I was simply asking questions as to why I couldn’t ship a particular package and he replied I’m done answering you. When I told him this was the worst customer service he decided to call me derogatory names. Highly advise never to use this place for any business.
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January 2022 by RC
Their hours on every website say they close at 6pm, last pickup at 5:30pm to send FedEx.Got there at 5:15pm or so, and the posted hours say they close at 5pm, and last pickup at 4pm.Waste of time and gas.Went to Ofice Depot to ship, and I was in and out.
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December 2021 by Citizen O.
These are their posted hours on their door, not what they list on every website. Don't waste your time and gas, like I did. Their open sign was lit when it was close, as well, so from the car, it looks open. Very unprofessional.
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December 2021 by Ianispeein
Picked up a U-Haul trailer owner was very kind and helpful.
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September 2021 by Bre K
Bring disinfectant when you rent a truck and be prepared for personal items from the last renter to be inside the box of the truck. Inside the Pak Mail was very dusty and no air flow. Stuff was everywhere, felt hoarded. The guy was nice and told me he d be there till 7 and to take my time returning it, and they were closed when I came back around 4pm..
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June 2021 by Brenna Kline
Bring disinfectant when you rent a truck and be prepared for personal items from the last renter to be inside the box of the truck. Inside the Pak Mail was very dusty and no air flow. Stuff was everywhere, felt hoarded. The guy was nice and told me he d be there till 7 and to take my time returning it, and they were closed when I came back around 4pm..
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May 2021 by Ian Morales
I have been working with Junior and using his company for years to pack our antiques/collectibles for our small business. Every package is tailored to the individual item and always arrives safely! Thank you for all of your help, true pleasure to deal with!
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May 2021 by Brian C.
By far the easiest and best pay to send packages. I've been coming to him for well over 10 years . Junior the owner, makes everything seamless. I can come in and leave a package with a packing slip and it's always "I'll take of everything". They are efficient, extremely personable and accurate EVERYTIME. I highly recommend this PakMail on Hypoluxo.Junior keep it up !!
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April 2021 by Jusbel Olivo
Unprofessional. Go somewhere else.I reserved a 15' U-Haul and pre-paid in FULL. On the day of my move, they cancelled my reservation with no notice, AND they charged me a $50 cancellation fee. Their store hours listed online are inaccurate, so I couldn't even go into the store and inquire what the issue was, since the store was closed. Really? at 11:30am?So many other places to rent a truck. Take your business elsewhere, where you are actually treated like a valued customer.And before they try to comment on this review trying to justify themselves, I want to say that I had to call the 1-800 UHAUL customer service and even they said Pakmail Hypoluxo was out of line.
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April 2021 by Mary F.
The man who works here, houtan, is the most rudest and disgusting person I've ever met. I've known him for years and I've been going here for years and every time it's a bad experience. He gives nonchalant answers and no correct information. He runs the business like it's a playground. And he over prices. Definitely not worth the trip. Save your money
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March 2021 by Dennis S.
Stay away. He over charged and was very nasty. Absolute worts experience. Junior repacked my box in order to charge more money. Then I asked him about it and told me to never come back. And I will never go back.
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March 2021 by Alex P
Strongly suggest to use their services! Junior, did a great job with my package delivery. Incredible experience, will be back again! Recommend.
