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March 2024 by Josephine F.
I hope this is the store I was at. Pep boys on lake worth road. I called first spoke with Pat let me just say he assisted me over the phone in the highest level of professionalism I have ever experienced over the phone. So I proceeded to bring my car there an again best service I have ever received. Thank you for your help in assisting me. Keep the faith. Jo
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February 2024 by Tina Marie
I made an appointment to have my AC checked. It happened to be cold that morning and I told them it wasn’t doing what it was the day before they said they wouldn’t be able to check it anyway with it being 60 degrees with a snarl and rolled eyes (like I should know this) They were so rude and dismissive I left and I’ll certainly not return.
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February 2024 by Kenneth Powell
Service sucks!I waited over an hour to check my truck in.I watched as service advisors walked back and forth like I wasn't there.TAKE YOUR BUSINESS ELSEWHERE!
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February 2024 by Bilita Mpash
Very bad management, 3 hours of waiting for a simple oil change and with prior reservation
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February 2024 by Giovanni Gomez
Incredible experience here because of Pat!! He was an amazing help and he really does represent this company so well! Let Pat take care of you guys.
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February 2024 by Zachary W. Beavers
Pat is the man! Had me in and out on an oil change in less than 30 mins! Give that man a raise!
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February 2024 by Wan Q (Win Mar)
Awful customer service, the guy at the front desk treats people bad not only the customers but also the other employees, speaking in a very unprofessional and unkind manner. If he doesn’t want to be there, or if he is overwhelmed with his duties because they have become to much for him to handle it’s best if he gets proper training or goes home! I ended up taking my business somewhere else.
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February 2024 by William Weaver
Very rude customer service lost a customer who gets service 1 to 2 times per month. I asked about an oil change over the phone as soon as I arrived I spoke to gentleman who I was on phone with first thing out of his mouth was "So".....you won't earn business with this kind of employees
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February 2024 by Richard Torres
It was more expensive than the dealership to get an oil change. Actually, it was more expensive than anywhere else. Jiffy lube,Schumacher VW, Valvoline,by around $30. I brought the car at 10m Monday morning. I sat for 2 hours because they had no oul filter and had to wait on it. I noticed the tires weren't rotated, which is included in the price, so I asked the mechanic and was told, "He didn't rotate the tires cause the car needed a wheel alignment " I was in a rush so instead of asking what a wheel alignment has to do with rotating the tires. I left and figured I would return another day. When I returned, I was told they couldn't rotate the tires because the front right tire was worn. Since it's a front wheel drive car, I told him "yeah I want the good tires in front so I have better control and more tread foe handling in the rain" I was told that due to Pep boys policy they won't rotate the tires because putting the worn one in the back would take away from my handling?" I've had 5 front wheel drive cars in my life, and I had never known handling in a front wheel drive car comes from the back? For $143 to do an oil change, the least they could have done was %rotate the tires. Most expensive and worse service.
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January 2024 by Glenn Singer
The mechanics at Pep Boys are very experienced, and the prices are fair--a lot lower than a deal would charge. And they are if you are satisfied with the work.
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January 2024 by Jesus Daniel Perez Perez
Very bad experience in all aspects.
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January 2024 by Robin Prospere
Get your car needs ,friendly staff,will get my car needs at PepBoys.
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January 2024 by Nanci Paul
The service staff at Pep Boys - especially Pat - was knowledgeable, professional, helpful, and friendly. I appreciate the Lyft home and back so I didn't have to wait there all afternoon! I feel completely confident my new tires will keep me safe on the road. Thanks for the great service!
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January 2024 by Don McKenna
Service Advisor claimed I didn’t have an appointment and once he realized I did, he said he didn't have my tires. At first he was not going to honor my appointment until I asked him how can that be - I had an appointment and then he found the tires. Disappointing and discounted me because of my age. Rude and I won’t be going there again.
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December 2023 by Peter Beck
I can't for the life of me understand how this store makes money as slow as they are
