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January 2024 by Baby19 Bennett
We are going back to buying in-store, rather than using Chewy, & out of 3 stores we went to, this is the only one where I was greeted with a smile, & assured there is assistance, if needed. Kyle is absolutely AMAZING!! He went above & beyond his responsibilities for us, making phone calls, explaining ingredients to me, (I'm a pain in the arse), & walking back & forth. Also, the pricing is lower here, by $2 dollars on a toy I bought at PetSmart!
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January 2024 by Chris BergmannIII
Staff ignores you and are rude.
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January 2024 by Donna H.
Actually came in here specifically for broad spectrum dewormer for cats !! Unfortunately I heard corporate does not feel that cat owners should be able to buy this in their store ! A very nice manager named Andy was very pleasant while attending to customers in the store ! I personally won't be back since they have no product for this except dewormer just for tape worms !! Leaving sad and on the quest for the cat medicine I need ! ( after Liz replied to my review I called Corporate but can't seem to find Liz to talk to her about a much needed product to be in their stores . Have a case number 00142248. I also called store spoke to Rose Marie ( very nice ) but no Liz there so hoping corporate will be aware of my sadness and get product on shelves soon!
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December 2023 by Jeymie Luna
Nice place nice workers nice prices.??after get points you can get $5off???
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December 2023 by Ken Horkavy
Andy is the best. He makes this store shine. Helps with deals, pricing and more.
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November 2023 by Samuel Finley
This location has friendly staff who are readily available to help and answer questions. The store is organized and zoned well. It is easy to find what I need for my cat and they carry the brands she likes to eat for wet food. Overall, a pleasant shopping experience that's always quick and easy.
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November 2023 by 1983 Greek
This is our top stop for our animals. We have gone to this location for many years and the staff is wonderful with a clean store and well kept critters. From my special needs dog to my koi pond they help us with it all
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September 2023 by Gabriella L.
I received red carpet treatment from the very friendly staff. They were extremely helpful.
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September 2023 by Frank Tomas-Reynoso
Three months ago, Sam the store manager didn’t want to refund us the money for the five dead glofishes. We weren’t experts about the chemicals in the water for the fish tank for the fishes. Sam on the other hand, should’ve been understanding about the situation & refunded us. They offered a seven day guarantee for the fishes, but she didn’t want to accommodate us by making an exception. She had a trifling attitude & looked miserable. She needs to learn how to speak to people without being rude & having an attitude. As a manager, you are required to be understanding to your customers & being able to satisfy your services to them. Sam was not being a manager with her rudeness. She needs to change her attitude & be more polite to customers & be more understanding.
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September 2023 by Rene Berven
As soon I walk in to the store I was greeted by the young lady name Jennifer. She said hi I she can help me with anything I said no iam just looking. She seemed already annoyed with the response I give her. I walk towards the crate were they dontate food for the animals. I was looking she said can I help you with an attitude I said no iam just looking. She said that's for donation but with a flustered response. I went around the store to look for the merchandise that I wanted I found it and I return to the counter were Jennifer was at and i inquire the flea collar the advantage brand she had an attitude and assumed I wanted the drops her response what size is the dog I said small but I don't want the drops I want and I quto the flea collar she states what drops with an attitude and I said I want the collar they don't have it in the advantage brand . I said try the other brand .. she stated they don't have it . Try Adam's I said okay were is it located she pointed I ask her again she had attitude. She had to repeat her self. It was un called for I won't go to that store again due to unlack customer service skills I am taking my business else were bcs of this interaction I had with Jennifer . I hope you guys talk to her and train her how to treat the customers with respect.
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July 2023 by November Lynne
Manager accused my dog of pooping outside, when i watched my pup pee. Told me "no i saw it p****** okay sure there. Well my girlfriend ended up picking up p*** that didn't come from our dog. It was sad because Beta fish are dying, their scales are peeling and flaking off, the water was cloudy, and the fish are on their sides on the bottom of there small cup 12oz cups. The management is rude, has little to no knowledge of how to maintain a stock of beta and other fish, will not be using this location anytime soon. Hope everyone has a better experience than I did at this location.
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July 2023 by CNH
Thank you so much Andy for being such a kind person and taking such good care of the animals. Our errand run to grab cat food ended up being a highlight of mine and my son's day thanks to you! It's obvious the employees here care about the store and its customers.
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July 2023 by Amanda Grube
Love this location . Easily accessible and staff is amazing. I fell in front of the store and the employees came out to check on me.They are amazing.
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May 2023 by Emily R
I visited this location today and I was pleasantly surprised! This is not a great area, so I wasn’t sure how the service and store would be. Everybody I interacted with was helpful and nice.Christopher helped me find what I needed. He painstakingly explained all the collar choices and helped me try some on; all while my hyperactive puppy and bored 7 year old bounced around us. He was patient and informative. Plus I could tell he genuinely likes animals and knows what he’s talking about.Thank you!
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May 2023 by Jenna Bodin
I love this Pet Supermarket! The employees are always a joy to talk to, they're so friendly and are readily available to help you and answer your questions. I brought my kitten here once and they were really nice with her
