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April 2024 by Johnny Sack
I went in today for a sandwich ? Cubano fries and a soda., it wasn't that bad, but the cleanliness was bad, chicken bones all over tables and floors, while the floor and tables needed to ne clean the workers were all talking in front. Where's the manager to keep them doing their job, not doing their job right, there's people out there looking for jobs.
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April 2024 by Richard Menu Today
Excellent attention manager and team. Excellent menu
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March 2024 by Nilda Quirindongo
Food is reasonably priced and tastes good. The customer service at this location is horrific! No one on line…no customers in restaurant; it took over 20 minutes for a cashier to take my order and payment. Over 7 employees and no one wanted to work the register! Waited another 20 minutes to get served. When we got home, items were missing from our order. When ordering to go… make sure you check your bag! Shrimps were burnt, no onion on the pork, only a spoonful of rice, an order was missing the plantains, not to mention Yucca fries were not in our bag… and we did pay for it. I called to let them know… yet no one answers the phone. This all happened at approximately 9:42pm, yesterday; and they’re suppose to be opened til’ midnight! It was all just a horrific experience… I will think twice before returning to this location.
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February 2024 by :.:Luca Buca:.:
I stopped in since I try to give places a second chance. I wish I skipped it. Horrible service extremely unwelcoming which is counterproductive of a business trying to make money. I will take my cash elsewhere. Plus they ain't nothing without those balsamic tomatoes anyway.
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February 2024 by Altes Noel
Very poorly cooked food. raw
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January 2024 by Zykro MONEY
Can't remember the kids mane but he was very help and patient with me I could see it all their faces they where tired . I could understand long days of work . Long lines and still do ur
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January 2024 by Christine Brokus
Go like once a
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January 2024 by Ken Clark
This place has very limited food choices. I wasn't impressed. Ken ?
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December 2023 by Jack Mendez
Was very excited to eat pollo tropical but very upset about there salsa :( it tasted just like tositos salsa looks just like it also! What's going on pollo?
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December 2023 by Victoria S.
When to buy a duo family meal and they gave me half a chicken with double beans.it was not even full but they manage to get order wrong
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December 2023 by Tammy C.
Ordered food thru grubhub. Order was incorrect and many items left outShame on pollo tropical for sending such awful food. I used to love that place. Would not correct the situation
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December 2023 by Marc Kamin
I would have given 5 stars but they took away the balsamic tomatoes...
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December 2023 by Maria
I love the Chicken but today I have the Yellow rice and was uncooked I was disappointed because never have a problem. .
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November 2023 by Manny Robinson
Went thru the drive thru & asked for large Tropichop with yellow rice & pork, got home & see they gave me a small Tropichop with white rice & chicken. Drove back & went inside to correct the order & placed a new order for family members. Guy repeated my order for large pork & yellow rice.Receipt showed chicken & pork Tropichop.Girl handed me my food & said chicken & pork Tropichop. I said no, it is pork only.She made a replacement Tropichop the way that I asked for which was pork & yellow rice.She also said I could keep the wrong one.
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November 2023 by Jesús Rodríguez
The new ropa vieja is just amazing. I’m not giving the 5 stars because of the HUGE discrepancy between the avocado shown in the menu flyer and the one is served.. Fortunately, I asked for the manager and she solved the problem for me, but what about the people that don’t complain?