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October 2023 by Amalia Torres
I have been going to Queen for many years. This location has a super friendly staff very helpful and have always been super attentive. I buy a lot of my tools from them they are always willing to work with the prices and aside from the great deals I have never had any issues with any of the tools. Their loans are fair with some of the lowest rates in town. I definitely recommend this location for both pawn and purchase.
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September 2023 by genara morales
What an amazing team with amazing service. Julian makes you feel so well taken care of. Thanks……
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September 2023 by Amanda Gonzalez
Great store, always clean, good prices and Jimena is awesome! She always greets me with a smile and helps with all my needs! Highly recommend
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September 2023 by Gigi Maldonado
The store manager is rude and disrespectful. He doesn’t know how to approach or even speak to customers. He literally approached and threatened to kick me out if i get upset while having a conversation with another associate . He was too passive aggressive and shouldn’t be the one running the store
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September 2023 by Maria Hernandez
I just want to say a big thank you to the people who attended me. Great customer service
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August 2023 by Travis
Huge shoutout to this shop! Ximena was exceptional and I will definitely be coming back. Thank you so much ?!
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August 2023 by Williamson Valmeus
Ximena help me a lot to find a beautiful box chain with a charm. Excellent prices . I recommend this store
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August 2023 by adamaris guerrero
The only reason I don't give a one star to this store, is because their sister store that is also located on military trail, (Helped by Juan Pablo) treated us with excellence. The employees here acted like we hadn't even walked in and no one even greeted us. When the lady final spoke to us, she acted uninterested And didn't want to work with us to give us the best price. Her attitude was basically take it or leave it. The only time she actually wanted to give us a tax free discount (btw we had just come from their sister store that sold us a few items and gave us prices without tax) was if we paid for the item cash and didn't give us the option to lay away with that deal. I won't say names but one of the employees mentioned that everyone gets like that when people show up close to closing time And said "that stresses them out, so they rather you leave." Mind you, we were sent by the sister Store to speak to Julian. In which he wouldn't even lift up his head to even speak to us when we asked for him. Not even an "I'm busy at the moment or anything". So we took our business right back to the other store. Obviously it's the same owner and they are still getting their money but imagine if I would of taken my business to another pawn shop, they would taking the almost 2k gain. Customer Service is so important no matter how stressed you are.!
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August 2023 by Blanca Diamante
I recommend not shopping here. I went to the Queen of pawn right down the street from this location them. I was treated with exquisite customer service and was given outstanding prices. This location tried to force me to pay cash an item in order to save on the taxes. While the other store that I just mentioned would give me savings on tax by including them in the final price and still letting me leave the item on layaway. The worst part of this experience was the Colombia lady,she was rude and acted like she didn’t want to make the store money. This is why I took my business to the other store!!
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August 2023 by Kim Moran
I’ve worked with Jimena & Willy and they are both great! Awesome prices & beautiful jewelry! Amazing selection of items as well.
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August 2023 by Marty Agent
Amazing customer service by Ximena. Very effective and super kind. Look forward to doing business with this place again ??
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July 2023 by Vonte Flint
Great customer service every time! Always very helpful wich is why I’ll forever do business with there Team!
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June 2023 by Ralph Tirona
At the WPB Gun Show, for a new Glock 44, they gave me the cheapest price plus a military discount to boot! I highly recommend this seller.
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June 2023 by Cindy Barnes
Would give 100 stars if I could! Alex hooked it up with the BEST PRICE in town!!! Fast, speedy service. Clean atmosphere. Friendly personalities. Definitely recommend ?/?. Will be returning.
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June 2023 by Marietty Orduna
They always have great service! I buy all my gold from them and I also pawn everything with them. I love this place! Only ones I trust with my jewelry!