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November 2023 by Brian B.
I recently boarded my perfectly healthy dog for three days. When I picked him up, he was limping, and had a bad cough, he was sneezing and lethargic. Upon picking him up, I had to pay an additional charge for the vet to examine his leg, which probably took less than a minute, and I had to pay for the meds. I called VCA to tell them that he was coughing, etc, and they pretty much said, it happens. Meanwhile, I paid VCA $470 for him to be vaccinated prior to boarding. I had to get a prescription for antibiotics and cough syrup. They had the audacity to charge me once again for the meds, when he got sick at their facility. It ended up costing me over $800 to board him for 3 days. I wish I had read other reviews before I left him there. Most had the same experience that I had, taking home a sick dog and paying for meds. They obviously do not sanitize properly, and they don't care about your dog. I will never use them again obviously. Beware of leaving your dog with them. VCA reaps the benefits of your poor dog that got sick at their facility. I will be calling the local news station to make more people aware of this awful place.Also, they never told me that he was coughing when I picked him up. I noticed it immediately when I got him homeLori Scarfi
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November 2023 by Rob Barrett
Our dog loves staying here. A little pricey but they have a pool and the dogs get to run and play together.
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August 2023 by Becky Barrett
Jesse James loves his holidays at his favorite doggie hotel. The staff is just amazing! I love how we can see pictures of our boy having so much fun.
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May 2023 by Michael T
A bit pricey, but well worth it. Staff is always great and keeps us informed regularly when we board our fur baby. Lot's of social playtime, huge play areas and spacious rooms.
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May 2023 by Piotr Piskorski
Enjoy the photos of the dogs while they are boarded with you!
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May 2023 by Scott Ownbey
Don't bring your dog here! We've been going to this place for over 10 years. We recently went out of town and had our flight canceled and we were not able to pick him up. We tried repeating to contact this place with no success. Their phone number wouldn't work, and they never responded to our emails. When my wife went to pick him up she was taken into some storage room to discuss this with a manger who was rude and extremely unprofessional. They added a ton of charges that were over the estimated amount. I honestly can't think of a worse experience. They just lost a 10 year customer- good riddance!!!!!
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October 2022 by William Cochran Jr. (Bill)
They took really good care of my dog. I was a little nervous because my dog wasn’t in any of the daycare pics and they don’t have webcams but he came home happy and in good health. That is all that matters to me. Good staff that does take good care of your dog.
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October 2022 by Christian Balu
So I added this because I saw some bad reviews. I have been bringing my boy bumpy here since he was born 4 years ago. He loves it and their connected to a vet VCA Simmons with great doctors who care about your animals. My dogs roughly a 70 lb pitbull who gets along with everyone one. Just book in advance and bring your food bagged up by feeding to avoid extra charges. But if you love your dog this place is amazing to take care of them.
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August 2022 by Matthew G.
I boarded both my dogs for four days I pick them up and they contracted kennel cough and they tell me exam is free but I have to pay for the medicine to get rid of the kennel cough that your facility caused I will never board my dogs here again
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July 2022 by Harlen Marks
My dog loves this place. Comes home exhausted from playing in the pool all day. Great that they post pictures every day!
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June 2022 by Juan Zapata
It's a hit or miss as far as greetings go! You can stand there minutes, and feel invisible while everyone stares a computer monitors to avoid you! On top of that they now require some sort of an additional vaccine(s) that other places don't. The worst thing is they just spring on you...usually after you have dropped the pet off the previous day! One day the pet is up to date...then he's not! What gives...had to take him elsewhere!
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May 2022 by Jessica L.
I agree with most bad reviews on here. I have been trying to get my dog into their daycare for two weeks now and have gotten the run-around. My dog was required to get a flu vaccine. We did that (and I went out of my way to get it timely). Now I'm told he needs another vaccine before he can stay there. I've spoken to two people and they were unable to help me. I've emailed and left messages. I even spoke to someone and they promised a manager would get back to me. No one has called me back. Should I be surprised? I'm glad this happened. Now I can go elsewhere and not have the horrible experiences others have had with the actual facility.
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December 2021 by Beebie J.
Beware! I took my dog here for doggie daycare and will be finding somewhere else. First off, they required a Lepto shot and a flu shot before I could leave my dog. The vet left a big knot at the injection site from just cramming the needles in. He was sick for three days after and the knot took a month to go away. This experience was a real turn off from the get go but I decided to take him to play with the other dogs at daycare and he was left him in a cage all day. I payed for him to be playing outside!! I I'm so displeased and disgusted with this company. I tried several times to contact them during the day to check on my dog and could only reach a voicemail box as they do not answer the phone. This company provides very poor service and customer service. I would Not recommend this company to anyone for any reason and they do not qualify for the one star. This was very disappointing and I feel sorry my dog had this kind of experience. I feel completely ripped off!
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November 2021 by Angela Allen (Angiefromdelray)
Amazing, dropped my baby girl off right as they opened. 8 people and their babies in line waiting for daycare and they still got me out and back in my car in 11 minutes! ?
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September 2021 by Alberto R.
I brought a brand new bag of hard food along with 6 dishes of soft food for my dog who I was goin to leave for eight days and explained how he was to be fed twice as well as left written instructions! Needless to say when I went to pick up my dog they handed me the bag of dry food which was not opened! When I asked why my food not was not given to him they brought me a zip lock bag with some hard food in it and said that's what I brought I told them I know what I feed and brought my dog! Now my dog is Extremely sick with diarrhea won't go to the bathroom won't do anything as a matter of fact! Worse place I've ever brought my pet and don't recommend anyone else to either!!!!!
