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February 2024 by Art S.
This review is for All American Furniture and Mattress, not American Mattress, an online, Chicago based company. My better half went to Mattress Firm for a purported $770 sale on an extra firm mattress she desired. She soon discovered they wanted 6+ weeks for delivery and a boatload of fees and charges that soon pushed the price closer to $1,000. Not only that, they had no mattresses they advertised online in the store (at least not of her variety). Then came the sales malarkey. Sale ends in one day (nope, still going). May be an additional charge for extra firm. Blah, blah, blah. In short, they wanted her to go on blind faith that this mattress would suit her needs. I had told her about All American Furniture and Mattress before. They've been in Lakeland for just about forever and, in fact, while passing by one day I discovered a truck from a major furniture store here in town (name withheld for obvious reasons) loading mattresses in to the truck. It dawned on me that All American Furniture and Mattress was possibly making mattresses for these companies who, in return, slapped their labels on and jacked up the price 100% or more. Hmmm, that's interesting. So, she decided to pay them a visit. Bonnie was helpful and allowed her to try out various mattresses. No sales pitch and no pressure. She even tried out a few recliners. In the end, she bought both an extra firm mattress and recliner for just under $800 ($900 with delivery). Mind you, that's for both, not each. And did it take 6 weeks for delivery? Nope, about 6 days. Since they make the furniture and mattresses in the back area, there is no hoping it's in a warehouse in Tampa or Outer Mongolia. Also worth noting, delivery is handled by a separate company and they charge $99 for delivery, COD. About the only thing they don't do is pick and take away the old mattresses, but the city will do that free of charge if you can get it to the curb (Salvation Army or Lighthouse Ministries will also pick them up from your home under certain standards).
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August 2023 by Pierre Lazarre
Great store lots of quality items at really great prices definitely recommend shop shopping with these guys ⭐⭐⭐⭐⭐
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July 2023 by Carmen R.
Purchased a sofa and lounge chair from them that was delivered less than a year ago, and the chair broke. It had a one year manufacturer's warranty on it. However, the warranty took affect the day it was purchased not from the day it was delivered. They would not cover the warranty, even though I had it in my possession for less than a year!!!! The ironic part is that, at the time of purchase, they would not attempt to make the delivery until the check I gave them cleared. I understand that, however, they could not try to process it right away because their bookkeeper was on vacation at the time, and they had to wait till she came back to work before they could present it to the bank for payment. How convenient. Be aware people - I don't recommend them at all if you wish to buy furniture!!!
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May 2023 by Elizabeth Sharpe
My family and I have been customers of all American furniture for years. I have been very satisfied with not only the quality of furniture, but also the genuine care and customer service.Bonnie has been wonderful. Since moving into my new house, she has helped me expertly piece together each room.It is very clear that All American is family-owned and family-centered. I will continue to recommend them to all of my friends looking for furniture.
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May 2023 by Nasheka Medley
Warning ! The previous owners years ago sold good quality beds and furniture. Looks like the new owner is selling cheap quality bed frames and furniture from China. Our bed frame broke not once but twice in less than 3 months of our purchase. The new owner said that everything in her store doesn’t come with an exchange or refund , so for now on we will stick to companies that offer good customer service and have better quality products. We tried to give this company a chance again but I wasn’t aware that they had new owners. No more small mom and pop purchases for us again. Stay far away from this company.Bonnie is the owner of the company and hasn’t been for over 45 years. This is the right company I’m reviewing this for. They are playing games. Again, I’m just warning people to stay away. Read the negative reviews.
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March 2023 by William Anderson
The furniture was made with attention to detail and had a high-end look and feel.
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March 2023 by Sister Elizee
When I walked into this store in broad daylight I saw no one in the showroom or anywhere else in the store. It was a very uninviting experience. I turned around and walked out of the door.
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October 2022 by All American Furniture
Thank you Central Florida for supporting our family owned and operated furniture & mattress store. My husband and I live in this community and love our customers.Perry & Bonnie Evans
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September 2022 by L P
Josh and JP provided great customer service. Good prices
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July 2022 by Samy Moral
Great service and they worked hard to give us the best deal.
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December 2021 by Debbie Lewis
I ordered my furniture on September 11th. I am still waiting and when I call for information I am told he is working on it. I understand there's a delay but I feel it's turned into a joke at the store when I call. I'm very frustrated. My mother and myself have ordered several items from the store but this will be the last order I purchase. I ask for a refund and was told I could have store credit WHY when I can't even get this purchase would I want store credit! On one of my several phone calls they told me not to give up! They have my money and they tell me not to give up! Do not order anything if they tell you there's a delay!! I have no furniture for the holidays and no one at the store will help except tell me not to give up!!
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October 2021 by Glenn Calhoun
Don't buy the warranty.....read the fine print they'll tell u it covers certain things then don't cover anything....very disappointed in sales ...
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August 2021 by Queen Bee
Lady was very nice however the mattress they had on display was not the mattresses we received was told that it was factory select materials and that the numbers matched sorry it's not about numbers it's about what you show the customers and what I received was not the same quality that was on display.....sorry as a response to your reply I was very upset when I saw the mattresses and you knew this ...the mattress you have on display is 2 years old made from a different fabric and quality not once was I told before purchasing about factory select materials or made aware of the this fact ... I have since changed my rating to a 1 because of your blatent lie in your response.
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January 2021 by Ashleigh Massey
Great service and very helpful
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January 2021 by Robert Tarantula
Fantastic customer service
