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March 2024 by TERESA VOLDEN
Aria was fantastic from front the front door to the item I purchased The best customer service I have had ever
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March 2024 by Jin Williams
Thank you for the exceptional service!
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March 2024 by Mary Smith
Easily purchased what I need with a great salesperson Mr Tim C.
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March 2024 by Mandy Kelly
Operation new bedroom suit! Walked in and was immediately greeted and advised of sales. Was not hassled while we shopped. Our salesman was there to answer our final questions and complete the purchase. The entire process took less than an hour. I have used Ashley for all of my furniture purchases and will continue to shop here!!
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March 2024 by Gladys Dorantes
Great service and happy with the quality of the furniture!
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March 2024 by Dustin Thornsberry Thornsberry
Everyone was great and knowledgeable on what they are selling and I found the pricing to be affordable. We’ll be back for sure.
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March 2024 by Bobby Strickland
Aria was very helpful. Informative and knowledgeable about the products and services. A delightful experience
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March 2024 by Kenneth Parker
Great customer service!
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March 2024 by Kelly McDowell
We had a very enjoyable experience with Aria as our Sales Associate at Ashley Furniture. Very low pressure on her behalf which kept our visit relaxing and enjoyable. Thanks go out to Aria. God Bless?
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March 2024 by Richard Williams
This review is more about customer service at the Lakeland store. While the salesman was friendly, he added a furniture protection plan to my purchase that I did not ask for, nor was told about. We signed the agreement on a tablet so the writing was small. The final invoice was handed to us in an envelope, and we did not review it. All in all, I trusted the guy, and was disappointed that this was slipped in. I cancelled the plan later, but now I have to wait for the refund to go through(website states up to 45 days). They told us from the sore 3 days for refund receipt to be generated then however long it takes my bank to show refund on my statement.
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March 2024 by Jhonathan Velez
We had such a good experience with our Sales Associate Aria. She found us a great deal in a complete living room set and was very curteous and professional. Million Thx Aria, Jhonathan and Yari
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March 2024 by Michele Turner
The customer service and delivery service is the worst I’ve ever had, I ordered and paid in full weeks before my scheduled delivery a large order $5000+, when my furniture was delivered it was missing items that no one told me was no longer available no courtesy call to refund my money or ask if I wanted to make an exchange, (over $1k) not one call or email. Then when the delivery came they left me someone else’s table and did not deliver the one I ordered. It took me more than 7 phone calls and 3 missed work days because they rescheduled delivery dates and times without confirmation with me. The person Mykala customer communication was not only insulting and impatient lacking empathy but with a heavy condescending and accusatory tone and the sales person Mariana was great prior to transaction and poorly disappointing post transaction. Absolutely no follow through. Each time I asked to talk to a store manager it was declined and not once did the store manager return my call and all the while they hold your refund for weeks until they complete the delivery which is almost impossible. Never will I ever purchase from this company and I work with a lot of people who I will share this negative review.
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March 2024 by Mike D
Great service and competitive pricing. Including a 5% Veteran Discount. This does not include the delivery service, as I have not received the item yet.
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March 2024 by Darrell Miser
Very professional and friendly
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March 2024 by Marc Wojtowicz
Tristian was very helpful right when we walked in the store. He escorted us to exactly what we were looking for and kept everything short and sweet. Great experience!