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January 2024 by Megan Lally
FRAUD ALERTDo not go here, and if you absolutely must, STAY AWAY from the older, chubbier guy Chris.I went here about three weeks ago, to get new service for my daughter and new phones for me and my husband. I worked with Chris, who didn't really seem to know what he was talking about when it came to the phones themselves, but with places like this it is what it is. We all got new the new iPhones, and left fairly happy, and thought all was well. I had no idea what I just got into.Chris added 4 new lines of service, all of which we did not need, nor did we consent to. He added individual insurances to all of the lines, even though we already had the whole account insurance. We even said as much to Chris, we already have the insurance that covers everything, I didn't even know it could be "doubled up". I called customer care to try and cancel and undo everything, but we now have to keep all the service he added for our trade in money. Customer Service also told me that I now have to go back into the store and make them re do our trades, because he did them on the wrong, fraudulent lines the added and we won't get our credit, and if we removed everything before three months we won't receive any credits, giving this company free iPhones.By customer service's words, this was fraudulent activity to our account that I am now stuck paying for. Avoid Chris Youngs like the plague. I'm not sure how he's even employed,
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January 2024 by yumbo M
The service is not very good and the place smells a little strange and what they do is they don't even get up from their chair to receive the client and they don't explain the service well.
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November 2023 by Vicki Phillips
The person that took great care of us but we have no Service at home
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November 2023 by Stacey Gray
Jon was great and made the entire experience quick and easy.
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October 2023 by Shbssb R.
person helping me (pretty sure it was the manager) literally told me i was being "a pain in the a**" because HE relayed wrong information about the colors of iphone 15 pros they had in stock. extremely rude and the front desk had ants crawling all over it.
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September 2023 by Nathalie F
WORST PHONE CARRIER!!!!At&t is really the worst if you’re thinking of switching over for their “great plans” think twice. The false advertisement these people do is extreme! I was originally intrigued when a sales person told me we would get 3 lines and new Iphone’s with a trade in for a monthly cost of $120 a month. Let me just tell you how good they lied to me lmfao. My first three payments were $400! They’re literal scammers ?. Im switching carriers after this review. I also spoke with a manager named Brenda terrible customer service and the representatives never know what they’re are talking about either. They will give you “one time” credits to seem like they fixed your issue and then when your next bill comes you will see nothing was ever fixed. I will say save your money and the headaches this company causes.
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August 2023 by Phil C
Jon helped me find my phone today. Many thanks!
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July 2023 by P Coffman
Jon helped me find my phone today. Many thanks!
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July 2023 by C B III
Juan Provided Excellent customer service ?! Fast, friendly, professional
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April 2023 by Joseph Goolsby
Jon was great and went above and beyond to help resolve my issueI really appreciate his help and patience with everything
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March 2023 by Kirby Thomas
My fiancé worked with Kevin and he was extremely unprofessional rude and making creepy comments towards her. Would not recommend coming back to this location
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March 2023 by Richard Smith
Always had good service here.
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November 2022 by Debbie Jenkins
The manager John helps me out very well. He was very knowledgeable on the questions that I had to ask and he got everything resolved for me
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October 2022 by Curtis Clark
Our visit to the South Florida AT&T store in Lakeland Florida was exceptional. The Store rep was engaging and responsive to our inquiry. He then adjusted our plan for the Best value for us, and did it all very efficiently.
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October 2022 by Yesenia Martinez
Workers here are lazy will tell you to go online for things they can help get done in person. They also provide false information about their plans. Try Mulberry att or the other Lakeland location.