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March 2024 by Loren L.
Just warning all customers to be very wary of getting any vehicle from Audi Lakeland. I was scammed out my extended warranty! I purchased a vehicle in 11/2020 and the Audi finance manager explained to me that I would have a 6 year warranty bumper to bumper. I was given half of a product. This year I experienced a total loss with my vehicle, and at the time of the total loss, I also found out that my extended warranty was expired. Not only was I in shock to find out that my warranty expired, but I realize that the finance Manager place me in a wraparound warranty. Sadly, he charged me the full amount if the Warranty totally 5k. However, I only got a three year Because he dated it back to 2017 without my knowledge. Shouldn't I being paying half of 5k since it had a three year lapse! How do you back date a warranty!?? Not only was it deceptive, but I was defrauded out of $5000 Audi was paid twice once from the original owner of the car and second from me the second owner of the Vehicle. I really am questioning the ethics of all dealerships now because of the experience that I've had here. Please be very careful I spoke with Paul and Geno to let them know what was going on and they pretty much said too bad, you signed the document. Please make sure you're paying attention to all of your documents, because you will be out of your money if you truly don't understand the warranty process. This is what we call pure fraud and deception. It's just sad that the management shunned me off as if I meant absolutely nothing to them. Very unprofessional and nasty.
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March 2024 by Maria Rivera
Amazing service from Vito. The entire process was very quick not an all day thing.it was all extremely transparent looking forward to my next purchase!
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March 2024 by Shayla Springfield
Very disappointed with the service received today. I have used them for the past 5 years after purchasing my car from them. I have never paid upfront for a multipoint inspection and I was told today that I will need to pay based off recommendations. After explaining that I have already had some stuff that was included in the recommendations taken care of, and to take a look at my car then we can decide what is needed. I was told I need to pay first. Being I didn't pay first I was told I could not be helped, even tho I had an appointment set up with them. A waste of my time and very disappointed.
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March 2024 by D acosta
Justyna and Dennis went above and beyond to help me find a perfect car. Even though I ended up not purchasing one I highly recommend working with them!
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March 2024 by Andrea Catrici
Car buying is not fun!…… but if you happen to walk in to Audi Lakeland please make sure you see Holly!! She really makes car buying fun and is going above and beyond for you!! It was such a great experience and customer service here at Audi Lakeland! Yes they deserve more than 5-star rating thanks to Holly!!
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February 2024 by Mel
Had a great experience at Audi with our sales person Frederick and the sales manager Vito! They were very helpful and we found the right car with them.
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February 2024 by Jawonn Turner
I went back in November 2023 to get an oil change. Haven’t been 3 months my car has NO oil as well all the power steering disappeared within week or 2 after, I took my car to a shop and my car has 0 leaks … audi yall have to do better oil change 215.00 and yall played with my car. Be careful with there service they nice but definitely tryna get extra money out you
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February 2024 by Julie Sebring
Nick was wonderful! I wasn't sure what model I liked and he let me drive multiple vehicles and went above and beyond. Never complained about me trying the different vehicles. Was very patient. I would totally recommend Nick if you are looking for an attentive salesman.
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February 2024 by Chad Soileau
Vito was extremely helpful, professional, and worked to make sure I was comfortable with my purchase. He made sure I was in the right car to fit my needs. I highly recommend this dealership, they were a refreshing experience.
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February 2024 by Remi Zellman
Vito was absolutely incredible! My fiancé and I came to get a car and he didn’t only show us the one we came in to look at but showed us all of our options that would best suit us. He was helpful and caring to get us exactly where we needed to be and walk out with our dream car! If you’re looking for a dealership, Audi Lakeland is where you go and ask for Vito!
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February 2024 by Cariza P
Wonderful experience. Vito Susca and the Audi Lakeland team did a really good job taking care of us and allowing us time to discuss this big purchase. The process was smooth, quick, and painless. It took a little over an hour from the time of arrival to the keys being transferred to my hand. If you're in the market for a car, make this the first stop.
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February 2024 by Jamie Fowler
I worked with Holly Norman. She went above and beyond in every aspect of working with me. She was always on top of her game when it came to communications. She took the time to make sure that all my questions were answered, pictures and videos were sent back and forth for just about everything that I was looking for. Even though the deal was not made on the purchase of the boat, she went to management to present my offer. I would go back to work with her in a heartbeat. Holly is a true professional and is a model for who represents the dealership and is first class all the way. I would highly recommend her anytime.
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February 2024 by Jason Gonzalez
I had a phenomenal experience with Vito and Javi. They answered all my questions and were more than willing to assist with accommodating me for what I was asking more. Great customer service and expedited process. Highly recommend!!
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February 2024 by Richelle Pace
Buyers beware about this dealership not upholding their word and don’t expect any service after the sale.I bought a Jeep approximately 6 months ago that has a crack in the windshield. I was promised that the dealership would replace the windshield after delivery. Allegedly they ordered the windshield to be replaced at their dealership but I’m an hour and a half away. They then said they would schedule it to be done in my city. After 5 months of phone calls they did schedule it in my city but expected me to pay for it. The manager that handled the sale knows what was promised but they moved him to another dealership; however, still under the same ownership of Lakeland Audi.I have called and text numerous times but now no reply.We purchase vehicles every couple of years and I have never seen such unprofessional behavior.My suggestion is buy your vehicle from any other dealership as they are not trustworthy!
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February 2024 by Penny McMillan
Thank you Justyna with all your help in finding my latest Audi. Justyna and Lakeland Audi made the process so easy.
