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February 2024 by Kae Cope
Here you're treated with A+++ customer service
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January 2024 by Doug Watson
Friendly location, Clean cars, Fair prices.
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December 2023 by ZAKARYA ELMABI
Great customer service and very nice manager thx to Mrs Polly.
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December 2023 by Samantha Flores
This place is complete trash and the lady Brenda is rude as hell. She ruined Christmas for us and it is truly disturbing. We will not be returning to this hell hole in the wall period. Not professional at all and she treats clients like garbage. Hope she got what she wanted out of this experience we used you guys all the time but we will be taking our business elsewhere.
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December 2023 by Julien Jay
First time I ever rented a car. It was immaculate. However the final charges compared to how the daily rental price that was explained to me do not add up. I can add. This convoluted pricing based on the time i rented (NOT daily) was never told to me. I rented to car shop, and had to extend. I spoke with them about it when I could get someone to answer. Smh. Dead wrong. Do not recommend.
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December 2023 by Kyle Hoskins
Best rental car experience we’ve had yet, van was ready for us and pick up/drop off was seamless. Staff were awesome. Will be back next year! Thank you!
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December 2023 by Christy Ricker
Helped out in a pinch! We had an adventure, but finally got there with less than a hour to spare. The two professional young ladies got us taken care of and had freshly washed the car. We had a sedan until we bought our new car later that week. It really helped out that they also made the drop-off process so seamless. Will DEFINITELY use them again when we need it!! Thank you, Avis!!!!
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August 2023 by Ash S
Scammers please do not rent from them!!!! Traveled all the way from illinois after putting down a deposit a month ahead, when arriving pick up the vehicle and we we’re told the same card we used would have to run a credit check of 620+ to pay the second half of the fee and was left without a vehicle or any further help. The employees are useless and offered nothing but s phone number and conformation #. They will take your money quick but will make it impossible to leave with a rental or able to get your refund.
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August 2023 by Pamela Davis
Reserve 1200 miles away, they take my money over the phone$300.00. Get to destination and then told you can't use same card they took my money from, then said I would need to then complete a credit check and have a 620 credit score to continue. Straight scam! Impossible to get a refund in less than one weeks wait. NEVER RENT FROM THEM!
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July 2023 by Gigi M.
I prepaid over a week in advance for a car to be available at the Lakeland office at 8am on Friday. Despite multiple reservation reminders and an early check-in email, I was told at 8:30 am ON THE PICK-UP DAY that there was a delay getting cars in from the airport, so there were no cars available, no way to upgrade, and no way to know when one would become available. At least two other clients were in the same situation because of this. Called their customer service line and was told it woukd take 3-10 days for them to return my payment, despite the breach of contract on their end. The 1st phone rep cold-transferred me to a so-called "supervisor" named "Julio" with the most obvious Indian accent I've ever heard, who showed no empathy, cut me off, and was completely useless. Not even the most insincere customer service apologies were given by this man, and no attempts were made to rectify the situation or release my payment sooner. If I could give zero stars, I would. I will NEVER use this company again!
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March 2023 by Mark Purdy
I was able to walk in at my reservation time, and walk right out to my vehicle, with only 3300 miles. Lady at the desk is very friendly.
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March 2023 by Cheryl Netos
Never believe the prices online. The prices continue to climb. They totally suck I definitely will never go back to AVIS again
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February 2023 by Jessica Fitch
On 11-29-22 I got charged with $497 from a rental I had and brought back...regarding this situation I brought the car back after they extended it twice for me for maybe a week both times ..and when I got the paper it had the transactions on it and all but I got told by the front desk lady that it would say 1,078 but that I would probably get back $500 so weird it charged $497 and later went back into 1,078 on the suburu I had ..very friendly people but twice something like this happened ...the first time I got told I would get back 300 something and I only got a deposit back for 297 so I'm not sure the whole refunding part is completely accurate is all and I got charged more than I was supposed to I believe...why say I'm getting this amount back if im not ...so very unhappy with the communication there. Not very accurate at all and I'm trying to resolve that issue other than that very friendly lady and helped out.
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February 2023 by Jason Bowers
I’ve been coming here for years. They are always helpful. It would be great if they would allow you to rent from Lakeland Linder even if you were not coming in on a private plane.
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February 2023 by Nichol Palumbo
We made a reservation through Priceline for a 10 am pick up. When we arrived at 10 to pick it up, they said car would not be there until noon. They offered a lesser vehicle but did not offer any discount. We left with no vehicle.
