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March 2024 by Lacey Oliver
Horrible horrible service! Took my dog in for an ear infection, walked out paying them a little over $400 to be sent home with nothing for infection. Was told a lab was being sent off, never heard back. Kept calling and calling took over a month to get call backto be told they dont know what to treat dog with!!
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February 2024 by Mike Strickland
There awesome
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December 2023 by Nikki Rabideau
This vet is the poorest version of a veterinary I have ever come across. No emergency services, can’t get pets meds filled in a fashionable time and constant fight to get any care out of them. Had to fight them just to get my dogs toes clipped. Don’t waste your money here. Better vets elsewhere. Once their insurance comes due I’m switching out. Done with these people.
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December 2023 by Jimmy Simpson
Great experience
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November 2023 by Kallie Motola
Dr. Lord was very kind! Great staff and very fast.
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October 2023 by Sid Vargas
My Pomeranian was there for a checkup and lab work at Lakeland banfield and when the nurse came to take him away my puppy growled at her she said rudely I’m getting a muzzle and if he continues we are not going to see him ! Horrible service she needs a new career if she can’t handle a small Pomeranian. Not to mention she cost the company to lose business and money . Because I said I’m going to another vet . She replied great. I didn’t want to see him anyway! Wow.
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DR.MARKEL AND DR WATTS VERY GOOD DOCTOR'S AND THE STAFF LOVELY.
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September 2023 by Wiletsy Collazo
I love this place. They take really good care of my dog Teddy.
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September 2023 by Joanna Pahlow
Absolutely horrible customer service. They don’t answer the phone, when they do they put you on hold, after 30 minutes it goes to voicemail. They might call you back in 2-3 days. If you ask to speak to a manager they put you on hold and let it run to voicemail. If you call again and ask to speak to the manager immediately, guess what she’s the person answering the phones. She has time to do that, but not to talk to current customers. All of their appointments are drop offs unless you call and specify you want in person and then you have to wait weeks to get in and you don’t get to see the vet you requested. When you drop your dog off they get stuck in a crate for hours with water, but they don’t walk them. One of my dogs won’t pee on herself so she was crying when I came back after a few hours. I told them to bring her to me. They did and I ran her outside to pee. We left. I will not be renewing here. I will not be shopping here. It is a rip off because you can never get to a vet when you need too. If you come here you are wasting your time and money.
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September 2023 by YULY ANDREA ROMAN
How happy I am to have my pets in the care of Banfield Pet Hospital, thank you for meeting all their health needs to enjoy them healthy and strong every day.
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August 2023 by Yolonda Virgili
Very disappointed with this location. Very negative interaction when I wanted to bring my sick dog in. They were rude, told me my dog tried to bite a nurse in 2017!!!! He was a puppy!!! It is 2023 now and he knows the drill going into the vet. The snottily told me I needed to medicate before I brought him in to the tune of $46 prescription for Trazadone in order for them to do what they needed to done to find out what could be wrong it was going to be $450. They came to this conclusion without seeing him. The whole conversation was one sided and so rude and condescending. I got the feeling they didn't want to deal with a sick dog so they made it as unpleasant as possible so I wouldn't want to come in. Such a stark difference from the Banfields I dealt with in Washington State, where the 2017 incident happened, and they continued to see my dog without medication. I just might discontinue my health plans and get something else so I can go another place. I just don't trust them anymore.
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August 2023 by Victoria Carey
This Banfield is pretty good. I like the service from the team. It's 40 mins out from me; however, it's worth the drive. Thanks, team, for always putting my fur baby 1st.
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July 2023 by Megan McCoy
I’ve been using Banfield for years and loved them. But I recently moved to Lakeland and had horrible experiences at this Banfield. We had to put our cat down which is traumatic enough but it was the most awful experience with this vet. I won’t say their name because I understand being a vet is hard and there are some serious issues in the vet field right now. Our cat was diabetic along with other issues. When we put him down the vet told us that there is now a pill for diabetic cats and we basically just missed out on saving our cat. I have no idea why they would tell us that. When our cat passed the vet just stood there are we felt like we were rushed out and had to just cry our way through petsmart awkwardly and than sat in our car crying. To make it all worse as we waited for our cats remains we never got a call. I finally called and they said they have our cat and don’t know why anyone called. We won’t be coming to this Banfield again for our dogs. Absolutely traumatized.
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July 2023 by Tanya Rivers
I’ve been to this location 3 times. The first 2 were so bad, I wrote corporate. Dog waste in fro t of the check in and in the rooms. People were not nice. I ended up driving two hours to the one I usually go to after that. We were leaving town and I wanted my pups to have their flea and tick meds (I have an optimal wellness plan) for the trip and a nail trim so I gave it another try. I was amazed. Clean and expecting us. We got checked right in, and the tech that worked with my pup and I was fantastic! They outdid themselves. THANK YOU THANK YOU THANK YOU! ?
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July 2023 by Matt Bibby
Pet hospital, but doesn't offer anything that requires boarding and cannot perform anything different than your typical clinic. They like to conflate their Wellness plan as "insurance", but they'll just string you along saying things are fine. When the problem is undeniable, they'll gas light you and refer you to a real pet hospital. If it's urgent enough, you may need to spend a small fortune to get checked out.I've taken my pets to 2 different Banfields. Both have been horrible at diagnosing issues and eventually just try to send you somewhere else to do any kind of work.Don't let them trick you, they aren't a pet hospital. They are a clinic with good marketing.