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June 2023 by Nicholas S.
Horrible customer service gave us a car that had a tire with a slow leak. Had to put the donut on the car. Asked to exchange the car was told we had to drive to the nearest airport over an hour away. Because no other budget in the area had replacement. Explained my wife was pregnant and I didn't want her driving on the donut in the rain was told there was nothing they could do. Poor excuse for a company. Their only solution was we can refund your money. When you return the car to the AIRPORT. smh
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June 2023 by musa abdul-malik
The lady behind the counter is the sweetest, most kind, and most helpful person I have ever had the pleasure meeting. The place is a little run down and small, but it serves its purpose. The service is unmatched
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June 2023 by Jonathan A.
Worst rental car company. Please don't trust them. They cancel my rental 2 hours before pick up time.
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August 2022 by Eric B.
I paid for my rental in full online. I picked up my vehicle and they had to take my credit card and put it on file as is normal. Then asked if I had insurance and who it was with. I told them it was through State Farm and they said you are good to go. First of all the vehicle was not cleaned and there we're crumbs and wrappers in the car. I returned the vehicle a few days later with a full tank of gas and cleaned the inside of the car. A couple weeks later I get a credit card statement that they charged me $81.85. After calling budget three different times with them saying that they would call me back (and never did) because they could not figure out what the extra charges were. I found out that the charge on my credit card was optional services. Which means after I declined the liability insurance they still charged me the $16.37 for it. I had to file a complaint with my credit card company. It has still not been resolved. It's only $81.85 but that is not the point.
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June 2022 by Drew F.
How I booked a reservation and when I take a uber there... they said they have no cars smh. Had to take a uber back home with no rental.. Do not go here worst rental spot I've been to. Horrible management!
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January 2022 by Chere Mask
The young man who runs this place is one of the Sweetest people I've dealt with in the service industry in a very long time. So polite, very well mannered, very quick and precise at his job. It was honestly good for my soul to have someone so nice helping me with my vehicle going into a New Year. Thank you so much!
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September 2021 by D Allen
The truck had no A/C and we live in Florida, horrific! The truck brakes swelled worst that a pig, and I was fearful they would give out on me. It looked as if the truck had not been cleaned recently. Definitely no CDC guidelines followed. I complained about the A/C and brakes when I returned it, and the employee just repeated back what I said with no care in the world. I expected more but it is called Budget for a reason. I will be going back to using U-haul for truck rentals.
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May 2021 by Debra Allen
The truck had no A/C and we live in Florida, horrific! The truck brakes swelled worst that a pig, and I was fearful they would give out on me. It looked as if the truck had not been cleaned recently. Definitely no CDC guidelines followed. I complained about the A/C and brakes when I returned it, and the employee just repeated back what I said with no care in the world. I expected more but it is called Budget for a reason. I will be going back to using U-haul for truck rentals.
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April 2021 by Bailee B.
very bad service. we made a reservation for a convertible car and got a car that we did not want and when we tried to call to get a refund or some type of credit they were very unprofessional about it. the employees were not nice at all and they did not do any compromising or try to help us at all. very unprofessional and rude company. do not rent here!!!!!
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February 2021 by Kay Cooksey
Horrible experience, picked up truck on time, took about 20 minutes to get signed up due to paperwork and then charged me over for mileage when I went 15 miles roundtrip and had truck back by 2, yet they charged me for 67 miles because their staff messed up mileage!! Very disappointed and will never use again
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October 2020 by Amanda Stevens
We reserved a 26 foot truck to rent in order to move out of state. We showed up and they claim they didn’t have our truck because it was never transferred from another facility. The lady who “helped” us had a terrible attitude. I have used Budget for many moves and this facility just ruined any chance of me ever using budget again. Go to UHaul down the street. They accommodated me within 15 minutes, all while having a great attitude.
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August 2020 by Chris B.
Horrible experience here. On a day when it was 100 degrees out, and humid, we returned a car here to Budget Rent a Car in Lakeland Florida. I am 70, my husband 76, with obvious health conditions. From walking in to the office from the heat I was wheezing and having severe trouble breathing. My husband asked the manager if I could sit down. There was a young woman, aged 25 at most, sitting in a chair, with her child in another chair and her purse on another chair. The manager said "the seats are all taken." My husband politely said, "but you have one person taking up 3 seats." She replied, "her circumstances are different. She is waiting for a car. You are all done." She told us "You HAVE to go outside. I have others waiting." She forced us outside and by now I was feeling faint. There were men hosing down cars and I asked one to hose me down. He instantly saw I was in trouble and found me something to sit on and let me hose down. He let me do this twice when I felt faint from the heat I was sitting in. Thank God for him. I feel the only difference between me and the lady taking up the 3 chairs is that she and the manager were black. We are white. This was discrimination pure and simple and elder abuse on top of it. How can anyone be so nasty as she was, I simply don't know. Please be advised. This is not run by a decent person.
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July 2020 by Brandi Anderson
We showed up to return the truck we rented and it's all locked up and nobody will answer the phone. There's 3 of us trying to return trucks. Not even 3 pm
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November 2019 by Debra Ritchie
Way better than U-haul.
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October 2019 by Brenda Co
Great service
