February 2023 by Courtney M.
If you want good and honest service, do not go to Caliber Collision in Lakeland, FL (2100 Griffin Road, 33810). We have had nothing but the run-around in working with this company. They kept our vehicle for almost 2 months for repairs. The associate we worked with, Jacob, indicated that our case was "thrown on his desk" and he therefore did not know how to properly take care of what the vehicle came in for. Wrong parts were ordered more than once, we were continuously given different days to come get the car, and a main issue related to the accident and reason the vehicle was brought in, was not addressed. We were told we would receive a call from the manager, Mark, and never did. Today, we were turned away, being told that the unresolved issue is due to a preexisting condition, though it was clearly explained at the initial drop off that it began as a result of the accident. Though Jacob stated that the company "dropped the ball" by not handling the issue from the start, he now stated that they were not responsible for the issue and would not help us any further. This experience was the worst we have ever had and the customer service completely lacked communication and transparency. I do not recommend this company to anyone. They are a major disappointment.
