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January 2024 by Frances Richardson
Can’t get a answer on a delivery mistake made and no one answers the phone very disappointed in customer care
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December 2023 by Kenneth Brooks
The best network in the US.
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May 2023 by Trina Robinson
Helped us out so much! Thank you.
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January 2023 by Lurking YT Since 2007
Kaylie was very patient while she helped me unlock my phone that I accidentally locked myself out of. Very professional and knowledgeable.
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December 2022 by Wendy Mcdowell
Chris was very respectful and helpful. ..give that young man a raise
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September 2022 by Nichole Hoag
My husband walked in to get his phone looked at, but the only person there was on a personal phone call. So we left.
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June 2022 by Joseph Brown
Savannah is wonderful,Smart, Helpful. A rare combination.My wife and I spent at least 2 hrs. with her, very knowledgeable. She knows her business.We will tell everyone that we can about Cricket,and Savannah. THANK YOU !
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December 2021 by bryan nicholson
Absolutely horrible customer dared me to tell corporate about their customer service said corporate doesn't care and told me me to F myself. His solution to a phone not working properly after apple tested the phone and said the issue is with the SIM card communicating with the network was to call his tech buddy (not cricket tech support) who had no answers. His only solution was for us to pay for a new sim card. When I balked at that suggestion his response was "oh well to bad for you". This was the cricket store in north lakeland on 98 not the location in the mall.
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October 2021 by Pat Pathak
I bought a phone that would work on 5G. The Google Map did not work. Went back to this place more than 8 times. So on 8th times, one of the worker just screams at me, tells me to call Google. I said, will do that, but you do not need to scream. Should have told me on my 2 or 3rd visit. If they do not have knowledge, it is not my fault. Bad service.
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September 2021 by Miguel Martinez
Buyers beware the store manager kaley completely lied to me just to sell me a mobile hot spot and make commission. Paid 170$ for everything went home it didn't work for what I asked her twice if it would work for which was work from home. Went back within week I had to return it only got 60$ back so lost over 100$ because of her lies. The employee that did the return didn't even turn off my service I had to call a few days later and complain and finally get the service cut off got charged extra ofcourse. Zero stars from me scam artist liars.
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June 2021 by Jim Connell
Well after your phone in there they took an app off and it was fixed did not charge her she was in and out ?
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May 2021 by Tina Kelley
They r always eager to help u
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April 2021 by Zackery 210
I have been to this cricket 2 times now and both times i had 2 different people to help me . Both of them was not very good at this job or helping me with getting phones for my grandbabies. And talk about being rude. 100% both times
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March 2021 by Kevin Patrick
Good, they helped me get my phone back on track when I couldn't make a monthly payment on time,due to my debit card being closed when I had apps on my phone dipping into my bank account without permission. So I have my phone turned back on. No fault of my own.
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February 2021 by Rosie Yanick
Chris has sa ved my peace of mind on many occasions.he is e extremely knowledgeable ,kind, and patient. He is a great asset to this store and I will stay w cri ket because of his help.
