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November 2023 by Abi Shann
the environment this gym has is awesome. Also it’s very clean here. Definitely a really fun gym and a great experience
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November 2023 by Brenda Pascual
Love the gym I trian with Maria and she pushed ne to ve a better me and I'm always met with a smile and a good day when u walk into the gym the staff is amazing and Aidan and Tae really make you feel welcomed I couldn't imagine a better gym
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November 2023 by Riley Knight
This is the first gym I've ever had a membership with and I love it! The gym is clean and up kept, there are rarely any machines out of commission, and the staff is friendly and helpful. It does get busy so you do have to wait for machines or benches, but that's not a deal breaker for me. Their personal trainers are awesome as well. I came here seeking help with losing weight and so far have had great success!! I highly recommend the Lakeland location, they're a fantastic group!
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November 2023 by Diana Harrison (DiaButterfly)
Love this gym! The people who work here make it a great place to workout! They are helpful, kind, supportive and encouraging! I also love the community of members! I have met wonderful people while also improving my life!
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November 2023 by Sunny Backey
Just started this week & I already love it. Very clean and kept environment, all of the staff is very friendly, and the add ons are so worth it! 10/10 highly recommend this gym!
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November 2023 by Cherise Jones
My friend and I came in for info. We were greeted as soon as we walked in by the staff and AJ. He was so nice and friendly and very helpful answering our questions. We got to take a tour of the facility. Darius, Patrick and Boss Zach came over to welcome us and they were also very nice. They do offer fitness classes, spin classes, HIIT, Personal Training, Hydromassage, Tanning, and a sauna. Keep in mind that some classes you may want are during the morning hours during the work day. They also have preferred employer discounts. That was pretty nice to take advantage of. Let's just say that we ended up joining and we look forward to getting our workout on real soon....Thank you Crunch for the free Tshirts. They are very soft and comfortable to wear.
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November 2023 by Dilmari Perez
Run as far away as possible from this gym. No clear communication when signing up for this gym. Random charges pop up on your account and no one ever knows anything. Don't sign up for the kickoff when you sign up, they will charge you even if you don't do it, and pay attention to your account they will keep charging you low key. Please beware that is all!!!
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November 2023 by Rich Cardone
In comparison to their competitors just down the road, Planet Fitness, Crunch's level of transparency is not even in the same ballpark. Granted, one must desire to be proactive and read the fine print, especially when you're involving EFT. Plus, their 90 day mandatory membership before cancellation is permitted is another red flag. Crunch may have a different crowd, different (not necessarily better) equipment, classes, etc., but you won't have to dig deep to understand their membership policy. Pound for pound, if you're self-disciplined enough to show up to a gym and do whatcha gotta do to reach your goals, Planet Fitness is the better option in Lakeland.
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October 2023 by Jeff Meeks
Signed up for a courtesy visit online which requires email and cell number. Went to visit. Employee was pleasant, asked for my ID as he handed me a pad to fill out waiver info then took me for a tour. I trained and left. I did not think about asking for my ID back when I handed it to him (that was on me) but come to find out, their policy is to hold it until you finish so he didn't offer it back. Employee was supposed to tell me to make sure I picked it up on the way out. He did not. I've never lost my ID so I was confused for a few days thinking I lost it. Had to travel which was a complete hassle. Finally called Crunch to see if it was there and they confirmed it was. When I came to pick it up, I asked for a manager and explained what happened. He told me straight up, "happens all the time". I asked him why Crunch could not have called or emailed to let me know they had it since they called and emailed almost daily to get me to come out. He said it wasn't policy. I left and called the Brandon Crunch location, asked to speak to a manager and told him what happened with my ID. He said the same thing..."happens all the time, we've had hundreds". He said that literally. I asked about policy and he confirmed that they do not reach out to guests to let them know their ID is at the club. He said it would take way too much time.Will never step into Crunch again.
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September 2023 by Isidro A.
I was told i could not wear my sandals on the gym floor however its okay to squat without shoes? I'll stick to my local Just Move gym.
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September 2023 by E A.
The instructor Robert that is there on Thursday’s was amazing!!! I will definitely do spin class more for him! He was so nice
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September 2023 by Troy St.Pierre
What a POS company. They are great at taking your money but when you try to cancel your membership that's when the politics start. Worst company ever had to deal with regarding a simple cancellation of membership. And then the general manager ended the call with telling me to "have fun with cancellation process through corporate" and that "he didn't care about my Google review". I guess he just proved it. Now he got his one star because it don't allow a zero. Way to go crunch fitness. I never had this kind of an issue with planet fitness when I moved. I should have stayed with planet fitness. Sorry I ever tried out crunch fitness.
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September 2023 by JeanCarlos Rodríguez
Keep an eye. Your bank account can be getting tapped. I have been charged and overcharged. I went in to talk to the manager and the training manager, and guess what? They gave me the boot. They just said hey we got your money there's nothing you can do. Don't GO TO THIS GYM. DRIVE 5 minutes down to JUST MOVE.
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September 2023 by Ann H.
I love this gym, though people just sit on the machines, talking to others, on their phones while you wait in a corner until they get up and move on. I would hope management find ways to deal with this issue because it's such an inconvenience when this continues to happen. People please be considerate of others, when you are done just move along and show some common courtesy.
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September 2023 by Rebekah Figueroa Robles
The facility itself is super nice and clean. The customer service is not good. They are very pushy and get annoyed when you won't sign up for the premium membership or the $500-$600 per month physical training. They will use your words against you at times when it comes to the kickoff survey. I wasn't even told that the kickoff was optional and had to pay for that too. My goals are to use the cardio machines to supplement my other workout routine and they tried to sell me everything extra that I didn't want.
