CVS in Lakeland is a convenient and friendly store that aims to make managing health easier for customers. It is open seven days a week, providing a wide range of services including prescription refills, COVID-19 and flu tests, vaccinations, and personal care items. Customers appreciate the store's helpful staff and clean environment, which create a positive shopping experience. The pharmacy staff are often praised for their professionalism, helpfulness, and respectful treatment, even when dealing with difficult situations or impatient customers. Many reviews highlight the staff's dedication, with some employees going above and beyond to recognize and welcome regular customers. However, there are concerns about staffing levels, as understaffing leads to long wait times, sometimes up to forty minutes, and frequent staff changes. This situation appears to be related to management decisions, which some feel negatively impact employee morale and customer satisfaction. Despite these issues, the store's management and staff are generally viewed positively, with many customers recommending the pharmacy for its respectful and helpful service. The store also offers various ways to save money, such as joining ExtraCare®, shopping weekly deals, or ordering online for free pickup or same-day delivery. Overall, CVS Lakeland is seen as a dependable place to get health needs met, with friendly staff committed to making customers' experiences better despite occasional staffing challenges.
