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January 2024 by Vely Pontoni
The manager at the pharmacy lies, has a terrible attitude, and is incompetent. It started off when she asked me for my name and then kept having an attitude because it was such an inconvenience for her to ask how to spell it. Sorry, not sorry that my name is unique and not Mary Smith. I spoke clearly and she still had to ask me twice how to spell it. Pay attention lady! It’s only 4 letters! I’ve never had that much trouble with someone finding my account. Then I told her I wanted to use a discount card that I’ve used before. She proceeded to tell me that I can’t use it if I have insurance. I said please take the insurance off so I can use the discount card and she said we’re required to use insurance. I told her I’ve used it last time and she lied and said oh it’s a new rule now. I’m sure. Whatever, I just paid for it so I didn’t have to deal with her. Then I gave her a gift card to pay for my other items and how is it that she’s the manager and had to call over another employee to help her with running the gift card. Incompetent. Before she even called me up to the counter I witnessed a woman trying to ask her where the hand sanitizer was and she made her repeat herself 4 times when the woman already said it loudly. The manager didn’t know where it was and had to ask someone else so the woman said Sorry to bother, I’ll look around for it and walked off. Then I watched the manager shake her head in disgust. Like we can see you! She completely took out her frustration at me and had the worse attitude. If you don’t like your job, then quit. After having my prescriptions filled at this CVS for the past 15 years, I’m switching to Publix after today.
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January 2024 by Elizabeth Eustice
I don’t shop here often because the store seems very crowded and on the dirty side and the staff haven’t been especially helpful.on my latest visit the ladies were very nice and helpful. Five+ stars to them. The store (over all) still seemed almost claustrophobic. I would go there again based solely on the two ladies who were so helpful and friendly.
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December 2023 by Carrie Gursky
Marymar is an amazing employee. Always friendly and helpful. Helped my husband retrieve a tube of Biofreeze when my he was unable to walk thru the store
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December 2023 by Elias Galban
Racist, argumentative with customer. Will never shop there again.
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December 2023 by Cassie Andujar
I would say you need more employees like Jeanette. She is always welcoming and very passionate about her job. She's the best and I always look forward to see her every time we visit the CVS store in 6105 US Hwy 98 N Lakeland.
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December 2023 by Kristin Lea Capone
Alissa that answered the phone is rude to customers who are already frustrated with the store not filling scripts on time and the next time she decides to get rude with me she’s gonna get her feelings really hurt because this is my child’s medical care on the line. Do better for these patients ALISSA!!!!!!
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December 2023 by Anthony Wright
I will buy if I came in to browse.
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November 2023 by Paul Manino
Great service
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November 2023 by Rose Stilwell
It was Wonderful & your store Manager Wendal is a Excellent Manager & l love this Store !!!
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November 2023 by Kristen Hornsby
This store is over all amazing from the cleanliness to the staff it's amazing..
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November 2023 by lisy algarin
Customer service is horrible. The wait time has taken anywhere from 3-5 days for putting in for refill or transfer request. I don't think anyone should have to wait so long.
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September 2023 by Ms.Vasquez
It's always pleasant to come here everybody is so nice and very friendly. Ms. Jeanette is wonderful
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September 2023 by Krishna DeCarish
Had a wonderful shopping experience! Jennette is just lovely ?
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September 2023 by Ashleyy Fuentes
Marymar is a wonderful employee! She was so helpful and nice to speak with on my last visit!
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September 2023 by Christine Hicks
Got a text saying meds was ready for pick up( Friday ) stoped by after work and it was ready but no one could find them ..Bin 54 they said but no one could find them