Eagle Pharmacy provides prescription services with experiences ranging from highly satisfactory to frustrating. Many customers report excellent and caring customer service, with staff described as sympathetic, helpful, kind, and outstanding. In specific cases, such as correcting a dosage error or operating after a hurricane, the pharmacy expedited orders to ensure patients received crucial medication on time. Their direct-from-manufacturer program offers significant cost savings, which customers appreciate. However, some report consistent problems. Communication issues occur, including difficulties reaching anyone beyond a computerized answering service. Significant delays in processing and shipping prescriptions, sometimes taking over a week, are a serious concern for patients needing timely medication. Furthermore, the website ordering system is frequently reported as non-functional, with unresolved technical issues despite customer service contacts. While phone orders are reliable when planned in advance, the inconsistent service and website failures lead to frustration for some clients.
They don't take calls. They don't respond to emails. Order placed and paid disappears after few days. Then reappears after two more weeks. It's a crapshoot. Don't bother.
March 2025
Automated phone system is from hell. Had to repeat birth date many times. Need an email address for Eagle Pharmacy to make my life easier
March 2025
I have only had one prescription delivered so far but I had a great experience. The customer service was excellent and the order was sent in a timely manner. Nothing to complain about!
