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July 2025 by Gee
Samantha is such a a delightful person. She made an annoying return very simple and was kind and fun while she did it. I'd hire her for any job.
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May 2025 by Brad Garrett
The girls that work there are the best! Highly recommend this place.
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May 2025 by realnathanieltaylor
Samantha was awesome. Without her help, I would have been twice as long.
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April 2025 by Ginneva Melendez
Horrible costumer service,the lady has 0 costumer service i stand there for 30 minutes and she didn't ask if I need help even though I was doing self-service. No good morning or how can I help you...Nothing
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March 2025 by Ferdinand Sanyet
Great service 👏
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December 2024 by Chris N
Impossible to call and speak to a person. Automated AI chat bot just continually asks questions to avoid letting you speak to a person. Multiple calls end up with same AI chat bot. UPS stores have humans that answer phone.
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November 2024 by antondedog
Shuts everything down and hour before closing.
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May 2024 by Adam Jarema (ThisGuyIRLv2)
I come in here to ship all the time. What a great shop! Glenn and his team are great people. Helpful, friendly, and professional. I actually look forward to going in because they go the extra mile to ensure the packages I send are taken care of. I just hope they don't mind my jokes too much.
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May 2024 by Jaime Abegglen
Amber the assistant manager was amazing today. Not only did she help us with printing our mom's memorial programs quickly and beautifully, she also fixed the front so everything was centered without even being asked. What an absolute professional! Would highly recommend!
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May 2024 by Darrell Mullins
Shouldn't give a delivery window if you can't meet it
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April 2024 by Rene Tirado
Always very helpful here.
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January 2024 by Brandon Conrady
Horrific customer service. They force you to use an automated system and if you have any issues odds are the automated system is not helpful at all. I tried to get a package delivered but because I live in an apartment they leave instead of trying to get me to meet them at the door. This has happened three days in a row now. I have no way of knowing when they arrive, so its like they expect me to wait by the door all day every day for them as if I have nothing else I have to do.Updating back to 1 star because they have showed up at my apartment building four times now and left without trying to contact me. I have to go pick it up at a location.
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December 2023 by Jose
Lady at the counter refused to take my prepaid package because supposedly FedEx does not accept electronic items anymore (?). Since when??? Then she went on about packages catching on fire, etc, so they don't want to be liable for it. Whatever. So if I have to ship a computer, or a phone, I'll go UPS or USPS then from now on. Thank you for your rude demeanor and customer service.
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December 2023 by Cypress & Eric Knaak
This is the third time I have done business at this location. May have just been luck of the draw, but staff always behaves as if they are being put-out by having a customer to help. So disappointed as they have the greatest operating hours of any other shipping option in Lakeland.
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November 2023 by Sheryl S
Amber was very knowledgeable and helpful. Had several packages and she helped me get the best deliveries and rates. Great to work with!
