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January 2024 by Eric Bregman
Fantastic experience. Accommodating and professional. Resolved my issues. Facilitated claim for a damaged tire and made drop off and pick up very easy. My service coordinator Bill Adkins was great. Responded to questions in a timely manner and was knowledgeable and professional. Will be back.
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January 2024 by Pat Lydon
Generally satisfied with service (Sprinter) and VERY satisfied with Laura (Sprinter service writer).At last visit I had tires rotated and technician commented that tire pressures were checked yet they were not. I had to stop on my way home to bring tires to pressures as specified by Mercedes.
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January 2024 by Courtney Storm
I can’t say enough good things about this place! Anthony was phenomenal! We told him the vehicle we were looking at but that we couldn’t come until the weekend due to us living over three hours away; He was able to have the car in our driveway the very NEXT day. The process was smooth AND quick! We will be buying our vehicles from Anthony from here on out! Thank you, Fields Motorcars, for the beautiful Jeep Grand Wagoneer!
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January 2024 by Roberto Raimondo
Pierre was very professional in the transaction process. He was quick in offering cars that suits my girl friend 's need. The whole process might be just one hour and we got our car the same day. We're very happy!
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December 2023 by Wendy Cox
Wow what a great experience! The customer service provided by Pierre was top notch! I recommend Fields Mercedes for your next vehicle purchase.
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December 2023 by Diana Cortes (The Bakehouse)
My experience at the dealership was exceptional, especially as we added a second van to our company fleet. The staff, particularly Ron Bigler, were incredibly attentive, making us feel comfortable and secure throughout our visits. Having had a great experience the first time, it was no question that we'd return to Mercedes Benz and the Fields dealership for our second purchase. Ron's professionalism, patience, and genuine care assured us we were in good hands. His dedication not only made our car buying journey successful but truly enjoyable. We've officially become Mercedes fans thanks to the outstanding service and quality we've received!
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December 2023 by Sueanna Jones
First time buyer and I was a bit apprehensive as a single black woman purchasing a vehicle. However, after talking with Pierre, he provided me with real expectations that led me to my car. Come see him, he is great!!!
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December 2023 by Jenny Pimienta Guillermes
I opted for this place and I don't regret it at all. From the moment you enter you have that feeling that there you will find the car of your dreams. I would like to thanks the entire Field Motorcars team, especially Pierre. Thank you Pierre for all your help and recommendations. You are very professional and an excellent seller. I would highly recommend Field Motorcars to any of my friends for sure ❤️
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December 2023 by Sam
My experience here was great. Pierre helped me find the car of my dreams and was very professional. I highly recommend this dealership to anyone in the market for a new car.
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November 2023 by Claude Lee
Fields Motorcars of Lakeland customer service was the best Bill followed up with me on my vehicle report if I could rate more than 5 stars I would !!
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November 2023 by Mieke Maloof
I just had my car serviced at Fields Mercedes Benz of Lakeland and Tom Yang and the service department did a great job. They kept me informed, they did everything they needed and promised to do, it was done well within the agreed on timeframe and they are less expensive than the competition. Their service and interactions make me feel like a valued customer. It's our go-to place for everything Mercedes.
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October 2023 by Steve Gregory
Called for an appointment late in the afternoon for a check engine light and spoke with someone in the service department. They scheduled me for the next day at the time I preferred. I was immediately greeted, the car was checked in and repaired within 2 hours...even washed it. Best of all, it was under warranty. Katie did an excellent job.
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October 2023 by Laura Summers
Could have been a better experience. Left car for 30,000 service at 9:00 AM. They said it would not take long at all. We left the car with them, never heard anything back until we called them at 2:30 PM. It took three calls to get to the service department, which is ridiculous. Finally , after finally getting to the proper person we were able to get our car back, at a price of $400.00. It’s crazy! I love my Mercedes, but makes me not want to use their service department!!
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October 2023 by Robert D.
Follow up Sarah Clemis and Rick Greene gave me incorrect pricing information several times. At the very end when I was about to give deposit to buy, they informed me that if I pickup, I have to pay FL registration fees and taxes. Was also told that if I ship via transporter instead, I don't have to pay taxes and reg fees but do have to pay for a 3rd party inspection fee plus the transport fee. I do expect to pay a transport fee but the inspection fee is required so that the car can be inspected prior to ship to protect the dealership if something happens during transport. THe inspection and protection doesn't help the buyer only the dealership but the buyer has to pay it. Further the dealership said they inspected the car prior to offering it for sale to ensure it is goo and so why is the 3rd party inspection needed as the dealership already said the car is good! I believe Sarah and Rick mistreated me and my family with both incorrect information, omitted information and the option of an unfair fee. I was trying to buy this car for my dead son, who always wanted this particular vehicle, to comfort his mother and Fields didn't care. I ended up getting an email from the CEO/owner of Fields, to add insult to injury, to go away and buy somewhere else and so this poor treatment goes all the way to the top! Amazing and disgusting! Recommend stay away!!!!
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October 2023 by Lin Janet
I recently have the pleasure of purchasing a new car with the help from Pierre. He's very professional and patient to answer my questions. His attention to details is outstanding. He createda comfortable atmosphere , allowing me to make decision at my own pace without any pressure. Thank you Pierre for your surprise and we love it. I definitely recommend him if anyone looking for a fantastic car buying experience.
