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January 2024 by Matthew Johnson
Doesn’t answer phone always and I’ve been looked at funny for trades before like I was trying to scam the store it’s a good store just not always the best customer service all the time
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December 2023 by Robert Medina
Kyle was very rude and ignorant. Any questions I asked I got a rude response never again I'll go to this store!!
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September 2023 by Jesse Haushalter
If you sell a switch make sure you have the straps!
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April 2023 by Brian Archer (Awkwerd Archer)
Just got a call before my OLED Zelda Switch drop. Associate sounded stoked and he was very informational
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March 2023 by Ciana Colon
Best place ever they treat every costumer with absolute respect
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February 2023 by Paul Safara
I purchased a pre owned ps5 from GameStop online and returned it to this store since it had issues. Within minutes they were able to get me a new ps5 and out the door just by paying the difference. Super satisfied.
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January 2023 by Paul Richards
Can't remember the helpful employee's name. They didn't have everything I was looking for but offered and found the other items at another store, as they are all connected. $15 dollars gets you a discount and a year subscription to their gaming magazine. You also earn points on purchases that help to drop prices.
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January 2023 by Polk county whitney
My nephew loves this place so does his friends
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January 2023 by Shelbie Spence
Stole my hdmi and power cord to my system they couldn’t take in !!!!!
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December 2022 by Mary S.
They treat customers as thieves as soon as you walk through the door. The guy with the ponytail purposely dents the Pokémon boxes and tins. If you are a serious collector, I would not go here. He also imposes whatever limits he feels like even when it's not a corporate policy. He has made many comments as if it's his store and not a franchise. The other guy that works there will ignore customers. He picks up the phone or gets on the computer to pretend like he is busy even when there is a line. After hearing ponytail guy go on a rant about wanting to fight a customer who was stealing, I made the decision to never return. He obviously has issues since there were only two of us in the store and we were standing in front of him waiting to buy our items. No one else was in the store so why was he ranting about stealing?
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December 2022 by Ashley N.
To start off I understand that it is the holiday season. Yet, when you have four people working at this location and a line of five customers waiting as only one employee is at a register handling an Xbox credit return without saying a word to anyone as to "we will be right with you" or have one of the other three employees open a register and help the people like me who just wanted to purchase an Xbox ultimate card. Very unhappy with the lack of communication on their part. I will never visit this location again. Very poor customer service. What's worse is the employee helping the customer with their credit return looked right in my eyes and didn't say a word. In my opinion, very rude. Like he could care less that we were all just waiting to just make purchases. I left after waiting 20 to 30 minutes with no assistance and will never come back. I only gave one star because it would let me give zero stars.
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November 2022 by Ryan “TwilightAlfa” Powers
The people are always great. Good interactions they answer questions, have good selection. The only complaint is that there's no internet signal so if I want to access my coupons I can't
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November 2022 by Woodrow Lay
My 11 year old son went in today to buy a new Pokémon game with some pocket he has been saving (some of which was change) he was in the store for 45 minutes after being pushed to the side because they "didn't have time to count his money".... completely unprofessional, "Shawn" or "sean" (don't know which way he spells it) who is the manager is the one who did this to him. Kid is 11 years old and was so excited that he saved his own money to get this game by himself. You all should be ashamed, you are grown men who work in a video game store, you should expect some kids to come in and buy a game with sometimes some coins. You should be accommodating and let these kids enjoy this. So what you have to count some quarters. No wonder games top is going down. I won't let him purchase here again. Amazon or best buy it is from now on.
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October 2022 by Samantha Miller
Friendly but bring alot of cash
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August 2022 by Hugo B.
Bad customer service, pricy. Poor quality