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September 2023 by Kelly Eastes
Chose this company because they said they can do everything all at once the same day they had a guy come out and change the windshield and not do the camera calibration they said the company would contact me to make an appointment to do the calibration and that's not what I agreed to. I then called the company and ask them how much they were going to charge my insurance just for the windshield installation. They refused to tell me how much they were going to charge my insurance leading me to believe they are going to overcharge. Would not recommend this company
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March 2023 by Christina O'Brien
I can't enough about the customer service. From calling for a quote, to making the appointment, wrapping the window, etc. Nothing but kindness and education and patience from both the initial contact and the tech. I dont know about yall but I don't get that many places anymore.Service: Auto rear window replacement
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August 2022 by S K
terrible quality replacement. the $150 check is b.s., the repair men said he has never seen a check higher than $25. the $100 gift card is a joke. But besides the promises, the quality of the windshield is terrible. do not waste your time with them.
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January 2022 by Ekho Aoki
I spent thirty minutes on the phone with them two days before my appointment. We did a joint call to my insurance company so I could file my claim for a broken windshield. They scheduled an appointment for me two days later on Saturday morning and said that the technician would call me that morning to give me a more specific time. By 1:00 no one had called so I called them. The manager did not apologize when he said that a technician was never assigned to my appointment (so they knew no one would be showing up) and no one thought to call and tell me that. I believe being kept waiting all morning deserves an apology. We called my insurance company again together to verify approval even though I had said on Thursday that if insurance had not sent over the authorization by my appointment that I would gladly pay myself and get reimbursed by my insurance. I even confirmed that their technicians took credit cards. There was absolutely no reason for them to cancel my appointment without telling me. He told me he would try to get someone over that afternoon. Since they are not open on Sundays and the crack had spread to over half my windshield already, I stressed how important it was to have my windshield fixed on Saturday since I didn’t want to drive to and from Tampa for another work week. I waited all afternoon & no one showed up or called me. This business is clearly too busy to take your business. Take it elsewhere… Somewhere where they value your business and time.
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December 2021 by Kourtney Norris
I called and they said they don’t repair car windows but the tittle literally says they do.
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April 2021 by Brittany Mahan
Great people
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March 2021 by Josie N Russell Doll
John my technician called the morning of my appointment to give me a time frame in which he arrived within that time frame he was extremely professional, very polite, and explained everything as he replaced my front windshield i was very pleased with his work my windshield looks amazing i 100% recommend him to anyone needing a windshield repair.
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January 2021 by Kim Manke
John was my technician. John was very professional and got the job done in less than 30 minutes. Glass America was also able to have John come to my office for the installation which saved a lot of time and I didn't miss any work.
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November 2020 by Libby Somoza
John came and replace my windshield and was very thorough friendly courteous and really made me rest assured it was giving taken care of the best.. He was thorough and stayed in touch with me to make sure he could be there as agreed at the time I needed him to be. I am thoroughly satisfied. He gave me his card if I had any problems. He was very good. I had a bad experience with another windshield replacement company and this was a breath of fresh air
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June 2020 by S. Kita
terribly quality replacement. the $150 check is b.s., the repair men said he has never seen a check higher than $25. the $100 gift card is a joke. But besides the promises, the quality of the windshield is terrible. do not waste your time with them.
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April 2020 by Adam Aycock
One star because I could not leave zero
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April 2019 by Benjamin Dawson
Had replaced side window work not great not useable after six months
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June 2018 by Deanna Mercer
Excellent customer service all the way around. Great price compared to many other companies. JB arrived ahead of time and he even cleaned my headlights for me. I highly recommend Glass America. Thank y'all so much.
