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February 2024 by Richard Locke
Great customer service
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January 2024 by Tom Bergere
Best musical instrument and accessories store in all of Polk County, Florida! It's like Sweetwater and Musicians friend all in one location! Absolutely fabulous and totally excellent experience!
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January 2024 by Les Freed
Even though I live closer to two other guitar Center locations, this has become my store of choice. The store is always well stocked. The staff is helpful and knowledgeable and the prices are always competitive.
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January 2024 by scott a
So in my last review I had an issue with a Martin guitar I bought from here. Since it was new in the box, I know it was a Martin quality control error not a Guitar Center error. But the store manager, Chris, has since made things right. He went out of his way to take care of my issue. I have purchased many guitars and etc from this location. Chris is very knowledgeable and professional, and He actually cares about the customers! He’s a Cool guy, I’ll definitely be back!
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January 2024 by Casey Sempsrott
If it wasnt for the drum instructor I would even drive to this place. Store is always a mess. Employees seem to care more about playing the instruments then working. Drive all the way to the store for a lesson at 6 and waiting for instructor. 6:30 the employee of the year says oh you waiting for ------, he called out at 4. Completely unprofessional. No calls going out saying "Hey your instructor is not in today.
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January 2024 by Teresa Mcduffie
I also like belk I got my son's socks and under wear…
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January 2024 by Daniel Sanchez
Helpful staff. When someone was available to help me with a purchase/questions, they were willing and gracious.
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January 2024 by Michelle Estrada
Always the best! Friendly staff, experts in their field they know what they’re doing, and they always give good instructions and recommendations. I got my son’s electric guitar restrung, and he went above and beyond making sure it was perfect. Highly recommend! ? Thank you!
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January 2024 by Brian Listovitch
Carter was super helpful and friendly with a lot of knowledge about drums which made my purchase very easy
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January 2024 by Gensys Hernández
Horrible customer service I asked for a manager, Never came syore worker kept saying he was somewhere and didn't make the effort of looking for him or calling him on the mic. Wouldn't recommend
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January 2024 by The Watcher
Great selection and great customer service. Had a little hiccup on a price but they took care of it after I mentioned without a problem.
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January 2024 by Loretta Clark
They were very nice. They couldn't buy my drums, but they gave me good luck with selling it.
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January 2024 by steven maharan
A good selection of instrumentsGot my first acoustic guitar there
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December 2023 by Sydnee S
These are the kindest most helpful people in the entire world. This is the best guitar center in the entire state. I’ve been going to this guitar center for the past year and I am so grateful for every single person that works in the store. They have immaculate customer service, and they are genuinely good people.
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December 2023 by Justin Littlejohn
I just left this guitar center and it has to be the worst in the country. I sat for FORTY MINUTES for someone to come help me unlock a Martin D-28. The kid at the front desk was literally just on his fl phone, with sound up, while I asked him. Came back out after 15 minutes and he still hadn’t been able to help me. I see the manager, Jason, just chilling at the front desk, no regard to come help. I came in to BUY a $3200 guitar, and they couldn’t even help me unlock it. Absolute joke of a store.
