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March 2024 by yibo
Mediocre but generally clean, the AC vent was in decent condition, which a lot of hotels fail to keep the mold away.Slowest Wi-Fi speed at a hotel, up to around 5 Mbps. It’s been a long time since I last see a website load pictures this slow.There’s no filtered water in gym, which most other hotels do provide.
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February 2024 by Mina Alshammari
It’s definitely not cleaned. They definitely do not clean room well enough. Blankets ares dirty with bad smell. Carpet is definitely not cleaned. Bathroom are dirty. I highly don’t recommend anyone to stay in there!
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February 2024 by Joe Boo
DOES NOT HAVE A BUSINESS CENTER. Good rooms, not much to do around the area regarding restaurants. They replaced the business center with a broken iPad. I think Hampton/Hilton is discontinuing their business centers because most of the time, the computers or printers are down.
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February 2024 by Richard Jay Kiley
Jesus Christ!!!!All over this hotel!!!!!!Let's start with both Wanda's in Housekeeping and Laundry! Your room will be immaculate!Eric and Charnelle slaying it in the mornings @ breakfast!!!!The breakfast buffet in the morning, epic!!!!Fernando at night, preparing 5 star meals!Donna, front desk manager, you will be taken care of!Ryan at the front desk, he is super nice!Jordan, that runs everything, he will get personal, introduce himself and that is all that needs to be said.Night audit, Front Desk, is the most Jesus Christ follower ever! Her name is Cathy. If you can't sleep, she will take care of you.The outdoor pool has new furniture, so nice, so sick!!!!!!!My wife and I worked as housekeepers and loved it here.Come and you will have an epic experience!!!!!!If you need anything form Ashley, she is running "house man"!!!! Do not hesitate, she is the most friendliest person you will ever meet!!!!!!!Donna Joseph!!!!!!! Can it be more clear!!!!!!Rooms: So clean!Nearby activities: Next door (WACO restaurant @ the airport), Lakeside Village (Restaurants), Downtown (More Restaurants, Many Events), Lake Morton (The Swans, Queen Elizabeth brought them to Lakeland, that is the rumor and believe it's true), Lakeland is special!Safety: too safe!Walkability: Can walk around downtown!!!!!!Food & drinks: So much fun food!Noteworthy details: Jesus Christ!!!!!!
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February 2024 by Cody Green
Booked a room last night, left with bedbug bites. Lucky I didn’t find any in my luggage!!! ?
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February 2024 by Jay Kiley
Jesus Christ!!!!All over this hotel!!!!!!Let's start with both Wanda's in Housekeeping and Laundry! Your room will be immaculate!Eric and Charnelle slaying it in the mornings @ breakfast!!!!The breakfast buffet in the morning, epic!!!!Fernando at night, preparing 5 star meals!Donna, front desk manager, you will be taken care of!Ryan at the front desk, he is super nice!Jordan, that runs everything, he will get personal, introduce himself and that is all that needs to be said.Night audit, Front Desk, is the most Jesus Christ follower ever! Her name is Cathy. If you can't sleep, she will take care of you.The outdoor pool has new furniture, so nice, so sick!!!!!!!My wife and I worked as housekeepers and loved it here.Come and you will have an epic experience!!!!!!If you need anything form Ashley, she is running "house man"!!!! Do not hesitate, she is the most friendliest person you will ever meet!!!!!!!Rooms: So clean!Nearby activities: Next door (WACO restaurant @ the airport), Lakeside Village (Restaurants), Downtown (More Restaurants, Many Events), Lake Morton (The Swans, Queen Elizabeth brought them to Lakeland, that is the rumor and believe it's true), Lakeland is special!Safety: too safe!Walkability: Can walk around downtown!!!!!!Food & drinks: So much fun food!Noteworthy details: Jesus Christ!!!!!!
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February 2024 by Richard Orsi
Great in all respects except the room had no iron or ironing board.
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January 2024 by 2WhiteHorse8
Totally ruined my mood this morning.There was hair in just about every rag which is unacceptable.More upsetting is being told one thing by the front desk at check-in and the something else later. Then when telling the front desk person what I was told before they say "well it's not in the system so he didn't say that". When I said "contact the person from last night so that he can confirm." I'm told "We can't do that."If someone tells you that they were told something, the least your staff can do is to check. Don't assume they're lying because it wasn't mentioned in the notes.And I wasn't even planning to take advantage of what I was told, but don't assume I'm lying.
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January 2024 by Chipper Levy
Parking Lot needs cameras to record thieves!
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January 2024 by Single Dad Life
This place is slowly going downhill. No iron in the room and they don't say anything until you need it then have to go retrieve it. The breakfast had turned to overcooked trash, at the same ridiculous price. Makeup all over the comforter. No milk for cereal. No coffee in the coffee area. I'm be staying somewhere else next time.
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December 2023 by Berry Allen
We have stayed here many times since my son lives here however I’m thinking I will be looking elsewhere. Room wasn’t cleaned called the front desk for towels and were told I would need to come down and get them . Power outlet in the bathroom would not hold the pug in for my wife’s hair dryer, thermostat on the wall didn’t work . Sure not the experience I expected from Hilton!
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December 2023 by Darrin Salvador
Hotel is awesome food is just wrong.
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December 2023 by Rob A.
Great stay! I have stayed here several times and enjoyed each stay. Donna, at the front desk, was excellent! Friendly and professional with dedication to this location. Staff is always saying hi and always there for assistance. A clean location and plenty of parking. Just outside the Lakeland airport.
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October 2023 by Leticia Duron
The room was to dirty specially the bathroom the personal need do better job in the cleaning detailSafety: I feel satiety
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October 2023 by Jay Ferz
The front desk ladies are the worst service oriented people ever, specially today 10/15/23 noontime… bad attitude, not helping guests in any requests and no manager available to talk and address their unfriendly and nasty attitude… worst experience and worst people ever… don’t ever consider get to this Hilton Location…
