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January 2024 by Bill Holcomb
My experience with Julie Gilileo has been excellent. Vanessa has been a tremendous contact. She provides options and advice that make decisions very easy. I have been very pleased with the service and highly recommend this agency.
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January 2024 by Idalisse De Los Santos
Vanessa Alicea does such a fantastic job! Communicates all information that allows you to understand and is always going the extra mile.
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December 2023 by Tommy Ross
Ashley, Lisa..awesome girls. They will do everything they can to support you. Love them, will always be a state farm insured while they are there.
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November 2023 by Aislinn Hayes
Vanessa was wonderful. She gave me a great rate and followed up with me which I needed cause my schedule is crazy. She throughly explained everything and was so polite and calm. I enjoyed working with her.
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November 2023 by Michael Friedman
I have had insurance thru them for several years and have had nothing but great experiences. They are always there for me and everyone in the office is a pleasure to work with.
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November 2023 by Bob
Very helpful. Great job in getting my information together, so we could close the deal on a car.
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October 2023 by Amber Zamudio
We switched agents/offices after the biggest mess from another office. Julia’s team is amazing! China was very helpful and sweet as she started the process to fix the other office’ huge screw up with our auto insurance policy. Lisa took over the issue and started from the bottom of the problem and worked her way up to a final resolution. She fixed another office/agent issue and she was so nice, calm, understanding, patient and empathetic to the issue at hand. She kept in regular contact with me and made sure that we the customer truly understood all the changes and charges and what to expect the following months bill. She definitely went above and beyond for us and our policy. Even though the issue didn’t come from their office and we transferred to their office in the middle of the mess she took on the responsibility to get it corrected and she did it with such grace. So very thankful for Julie’s team. This office is definitely the office to go to. This office is a prime example of AMAZING customer service and the prime example of putting the customer first and going above and beyond. I only hope their higher ups see this and truly acknowledge such a wonderful amazing group of people in that office who truly take care of their customers.
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August 2023 by Jessica Kintner
This Office Rocks. Everyone Is nice and very helpful. I recommend this Establishment to Everyone! Ashley is the Best!
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March 2023 by Chloe Underwood
Got a quote and was paired with this office. Received a call same day from Ashlee (apologies if spelled wrong) and she helped me through figured out my quote. Sent an email with information for me to look over. I emailed her the next day saying I would like to go through with starting an auto insurance policy. That was 3 weeks ago. Getting any type of response was like pulling teeth. I would have to send follow up emails and still it would take days. Finally received an email on Monday that we just needed to set up an apt to get me all set up. I sent her back the days I could and it is now Wednesday, I have sent a follow up email and another 24 hours later and no response. I kept trying to give the benefit of the doubt but it was very frustrating. I finally gave up and reached out to another State Farm agents office and was given a quote and set up and paid for the same day, within 30 minutes, super quick and easy. I really wanted to work with this office because Ashlee was so sweet when we initially spoke but i shouldn’t have to fight to get a simple email response and it shouldn’t take 3 weeks because of it.
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February 2023 by John Anderson
This insurance agency is the best! Ashlee helped us with moving our auto and home insurance over to State Farm and we saved a lot of money. Ashlee and all the staff are so friendly and go above and beyond to help their customers. I am highly satisfied with their service and professionalism. I recommend them to all my family and friends!
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October 2022 by Lisa Lattarulo
Absolutely great! Whether I go in to pay my bill or have to ask questions.. they are all so friendly and professional.
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August 2022 by N Coats
I'm new to Lakeland and I rely on Google reviews to stear me in the right direction. The five stars definitely aren't enough. Ashlee is The Best, and it was awesome meeting Mrs Gilileo. The definition of First Class Service. Look no further folks??
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July 2022 by Diana Golan
*update*We are still very happy, Danielle always goes above and beyond to help us with all of our insurance needs!*They always help me when needed. Whether is make a payment over the phone or I need to change coverages, they are there to take care of it!
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May 2022 by Dale Gould
The Agency is Tops. Everyone has helped me tackle serious issues and they're always the best at what they do. Highly recommend them. Chyna's the best. she demonstrated awesome customer service.
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May 2022 by Mrs. Edwards
I've been with this office for many years. At first things were great then the level of customer service I'm used to with State Farm declined. The only time I can receive great service is when I deal directly with Julie. However, today I am in need of a tow and find out this office messed up something when I removed a car and now have no coverage and can't get a tow that I desperately need. I can't speak to Julie as she's in a meeting. The reps in the office are rude and constantly address me by my first name. I've addressed this before but it continues. I'm moving all my policies I can't deal with this anymore.
