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November 2023 by Christine Knott
I finally found the best Kay Jewelers! Its located on Harden Blvd in Lakeland. All of the employees under Carmen (the manager) are so pleasant to work with! Whether it's for a purchase or repair, I highly recommend them!
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October 2023 by Holly
This store has the most incredible staff. I took in a ring I received as a gift, I didn't have a receipt but was told I could provide the gifter's phone number to get the ring resized. It wasn't that simple but the staff went out of the way to call a Kay store in another state to help narrow down the electronic record and was finally able to find my ring in their system. The resizing service was much quicker than I expected. I wish I had the girl's name that helped me both visits (she's 18/19 with translucent glittery glasses), she was so complimentary about the ring and just so pleasant and sweet. They treat you with the same level of helpful kind service no matter if you're making them a sale or not.
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September 2023 by Gelimar Harrison
Best Kay Jewelers in Central Florida! I don’t know where you’re coming from but it’s worth the trip to shop Kay at this location. These ladies know their jewelry, provide stellar customer service, and are extremely patient. They’ve helped me with warranty issues, cleanings, and much more. Kally and Kate were so nice to me today when I came in for my bi-annual cleaning and there was another lady, I think Karen is her name, that was so kind to me as well. They will help you get quality jewelry without pushing you to just “buy something” like most jewelers do. Thank you, ladies!!
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September 2023 by Antero Serrano
Carmon was absolutely amazing and helped us find everything we needed and met us well below our budget. And she helped us adopt our first dog Steve!!! Would highly recommend to anybody in need in any kind of jewelery
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September 2023 by Taylor Smothers
Starr and Carmon gave us a great consultation. They made sure my engagement ring was taken care of while it was being repaired. Thank you both for your great customer service and high levels of care and detail.
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September 2023 by Jordyn Southall
I went in to get a feel of what I would want for an engagement ring and Mrs.Starr helped me find exactly my style! She was so kind and easy to talk to. Definitely recommend seeing Mrs.Starr!!
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September 2023 by katie bennett
Shout out to karen carmen and i think kelly?? her name starts with a k lol,, they were so helpful and quick with what i came in for! product is amazing and a really good price! super friendly and helpful definitely coming back!
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August 2023 by Lambert Miller
I came in looking for an engagement ring. I was immediately greeted by both employees. I was looking for something special and was assisted by a young Hispanic male that was very informative. The amount of professionalism expressed by both employees was phenomenal. They showed me a wide variety of rings that helped me choose exactly what I was looking for. The process was smooth and I left anxious and excited! I’m so happy I visited this location and I highly recommend anyone looking for fine jewelry do the same.
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July 2023 by Sheila McGrath
I love the customer service. Karen was an exceptional associate that helped me as I had many questions. I would suggest anyone to shop at this location and ask for Karen.
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June 2023 by Yadira Vargas
Visited the store to change batteries on several watches and was received by Starr and Carmon. They were both very helpful and knowledgeable. They worked together to get everything done and explained the process thoroughly. I ended buying my daughter some earrings on the way out because of their costumer service. Thanks again ladies! Keep up the great work.
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June 2023 by Gwendolyn Hall
Quality service with a smile! Carmon (a true Southern Belle), the store manager was amazing to work with…. And help me find what I was looking for - had it sent in from another store. My granddaughter’s graduation gift is beautiful!! Will shop at this Kay’s location again!! ❤️
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June 2023 by kristie wagner
Starr and Karen where such a pleasure to work with the service was amazing and they helped me find the perfect gift for my daughter!
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May 2023 by K H
Don't buy Kay jewelers warranty, they don't stand behind it if it's an expensive piece. I took my platinum and diamond ring in for some maintenance, cleaning polishing ect. That was January 6th. I still don't have my ring back. First they said one diamond was chipped. It needed to come back to the store in Lakeland then go to their headquarters. Two months it comes back and the store manager noticed a prong missing. It went back to headquarters and has still not been fixed! It's May 8th. We all know platinum is expensive and obviously why they are trying to cut corners and not fix it properly. I'm certain if I was buying a new ring they'd be happy to add anything immediately and charge me plenty for it. If you can't stand behind your warranty, don't sell anything!Note: The Lakeland store has been great but clearly this is out of their hands because repairs are not done locally.
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April 2023 by Manny George
Had an amazing experience with Kate and a Carmon!!! Kate helped me pick out a ring and when I had gotten confused on which one I thought I had gotten, Kate and Carmon helped me pick out a ring that better suited what I wanted with the same discounts and offering as the last ring as well as they had my best interests in mind and helped me get the best deal that they could! They were so graceful and had the best customer service that I have experienced in a long time and put me at ease with making such a large purchase. KATE AND CARMON ARE AWESOME!!! My family has always done business with Kay and because of my experience at this location with Kate and Carmon, I will also forever be a lifetime Kay customer!
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April 2023 by Miss D
One word: CARMON! She’s the sweetest southern woman you could ever deal with on such a big decision. The staff of ladies here are also fantastic. Highly recommend coming here for any jewelry needs.
