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January 2024 by Ignacia Caviedes
Terrible service. The only good part and helpful individual in this office was Shauna. Got a letter in the mail that my policy was being cancelled, minimal explanations and no elaboration by anyone, only to find out that with the new policy they drafted (without running it by me), I owed an entire 6 month premium upright (while being on auto pay for months prior) and no one felt the need to inform me of any changes. If you want obscene charges, no communication or professionalism by your agent, then stay here but otherwise find yourself a new agent to handle your policy.
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November 2023 by angelo palumbo
Been very satisfied with this office Ms Mitchell has always been helpful an friendly
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November 2023 by William Jervay
Every time I need help with my insurance needs they meaning Mr Hargrove's group are there for me.
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September 2023 by Angelia Kalaboke
This is the best and most consistent customer service I have EVER gotten from a car insurance company. Mr. Keith Hargrove and his staff are always available to answer questions. They also look out for our budget by giving us all of the options to save money. My sister and I are grateful. Really, the service has been just as great in the beginning as it has been for years. You have to experience this level of service. Thank-you Keith Hargrove and staff! -Angelia and Athena Kalaboke
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September 2023 by Christine McMillan
After having them cover my vehicles for almost 9 years, I still love this agency. Everyone is always so friendly. This last experience occurring today, Cindy was an absolute delight to work with. In less than 5 minutes over the phone, I had insurance transferred from one vehicle to another with Temp ID cards in hand. Thank You to Keith Hargrove's Team!!!!!
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August 2023 by Jason Palmer
Shauna was excellent and you need to give her a bonus!!!!
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July 2023 by d. faulkner
Mr.Hargrove was was like all other insurance companies, quick to call back but not willing to insure a home older built before 2000? why even make home improvements,roof , plumbing and other things and wait five days to to hear sorry your house it too old.
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July 2023 by Morag Betz
Following the retirement of my former State Farm agent, Keith Hargrove's staff assisted me in transferring all my policies to his agency. His staff were thorough, informative, and diligent throughout the process.
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July 2023 by Cyndi Bell
Employees are wonderful and helpful. They explain your policy and answer any questions you may have. Not to mention the rates for car insurance is alright with me.Cyndi Bell
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May 2023 by Elaine Kirk
Vanessa at State Farm went above and beyond the perfect description of GREAT customer service!She took the time to send me an itemized copy of what State Farm could offer compared to my current policy. Several companies had tried to call me over a period of time, she was the only agent who actually took the time to sit down and compare rates and send me a written copy of what State Farm offered.Thank you, Vanessa.
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May 2023 by Philippe Bailly
Got a great rate. Significant savings from my previous insurance company. Very helpful and to the point.
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May 2023 by jose angel gonzalez
Super patient and informative overall a great experience
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January 2023 by Ronald Pack
Always answers the phone to help me. Very courteous.
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July 2022 by Dream Til' Design
Rebecca is an amazing dedicated agent, helped me get set up quickly and efficiently. I can easily say the change was seamless as well as effortless. And saved me so much $$$ I'm very excited with this change in service. And look forward to the continued service with state farm. ?
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June 2022 by John Milks
I have been with Keith Hargrove - State Farm Insurance Agent for a few years now and from the beginning I felt comfortable. Everyone is always professional and courteous. I am not one for phone calls and they accommodate me through email and when I do call in I always get precise answers to my questions.I transferred to this office after having a very bad experience with another agent located in Winter Haven FL. Keith and his team are the reason I'm still with State Farm. Glad I joined the family.
