Lakeland Electric is the third-largest public power utility in Florida, established in 1889. As a municipal utility, it focuses on keeping rates low and contributing to the city budget, which helps maintain lower taxes for residents. Many customers appreciate the reliability and affordability of Lakeland Electric, with some noting the prompt updates during power outages and overall positive experiences since becoming customers. However, there are concerns among some users regarding the customer service and billing departments. Issues have been reported about difficulties in reversing charges and inadequate responses from customer service representatives. Some customers express frustration with the perception that the company prioritizes profit over customer care. Despite these criticisms, Lakeland Electric is recognized for its commitment to the community, as demonstrated by the swift response of its crews during emergencies, such as water main breaks. Overall, Lakeland Electric aims to provide reliable service, but there is room for improvement in customer service and billing processes to enhance the customer experience.
Crappiest light provider shut my power off with no notice at sll n ignored me a 7 day exstension
July 2025
This picture might mean nothing to just any review reader but it was everything to 10 homes melting in 87 degree humid weather at 10:30PM. Kudos to you LE!
June 2025
Power goes out in our area at least once a month, and during storm/hurricane season minimum once a week.
