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March 2024 by anthony mckelvy
The service absolutely sucks. Under staffed and not very caring when it comes to service. Ordered frames and no one could give me an answer to where they were after several calls to store 872 in Lakeland florida.
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March 2024 by Denis Jencks
I've always had a great experience with the doctor here. Quick, knowledgeable, very kind and polite. I've never had an issue with ordering or receiving my new glasses, everyone in here is kind and can answer any question you have without hesitation.
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February 2024 by Maria Rodriguez
I would highly recommend going to the LensCrafters store in Lakeland off of Highway 98. The customer service was amazing. I was happy with the Manager Tylan. She was great and was there to give us the best experience ever plus the prices were amazing with insurance and the store discount. I felt really appreciated and thankful that I went there will be a customer for life.
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January 2024 by T Tadloc
Avoid making eye exams here! They have zero customer service and like to leave early
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January 2024 by Joaquin Diaz Varela
Excellent attention. Recommended 100%
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December 2023 by Angela LaVoie
great place, everyone is super kind and super helpful!
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November 2023 by Kat Burke
Brennan was great to work with. Very knowledgeable.
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November 2023 by Tina Howell
LensCrafters hands down the best eye glass company ever. My daughter has been having to see eye doctors and has to wear glasses since she was 4. She is now 28 years of age and has been to every doctor and eyeglass store ranging from private to walmart and many of the eye glass places. Never really having that beautiful one on one compassion patients understanding of her specific needs. She went to LensCrafters on Oct 31 2023, they were amazing with everything. I want to shout out to a young lady named Tylan specifically. She helped my daughter in such a beautiful way that I will forever recommend lensCrafters. Lakeland, Florida. I truly can't express enough just how wonderful this place is. I never write reviews. This is my first and want to thank Tylan and the team.
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November 2023 by Kaitlin Lowe
I visited Tylan to find a pair of glasses and was beyond satisfied and appreciative of all that she did. I definitely recommend not only LensCrafters for the quality but their employees who were of great help.
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November 2023 by Magdaline Rain
Tylan offered exceptional service through unparalled compassion. The level of graciousness and helpful support truly made for a pleasant experience.
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October 2023 by Big Dog
Really was in denial about having to get glasses but my experience was outstanding Dr and staff were very supportive and helpful on getting me through this difficult transition in my life
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September 2023 by Sharon Millard
Tylan worked with me to select my new glasses. She was spot on and did an excellent job. Explained things thoroughly. A very pleasant experience.
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September 2023 by Rosa Velazquez
How unprofessional to have an appointment canceled that was scheduled months ago for myself and 3 children days before because of a so called policy initiated this year where they can’t schedule more than 2 people from the same family ?. Why were we not advised when appointment was scheduled. Very unprofessional and they just lost 5 patients. Annoyed and disappointed.
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August 2023 by Becca Wahl
I had a great shopping experience at the US 98 Lakeland Lenscrafters location and will be returning thanks to their excellent customer service!! I came in to get an eye exam and was hoping to find a pair of glasses that I liked. Brennan went above and beyond with helping me find a pair of glasses that I felt comfortable in. Very friendly and professional, thank you Brennan :)
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August 2023 by Ability Homecare
Lakeland, Fl - Hwy 98. Terrible experience. After appointment with optometrist at LensCrafters, went next door to purchase progressive lens for frames purchased at Bascom Palmer. Within 30–days went back for an adjustment because glasses kept sliding. Explained to manager that the vision isn’t right that I have to keep adjusting my head. Manager reviewed my records and immediately knew the problem. LensCrafters put an old prescription in new glasses instead of new prescription. INCOMPETENT: sales associate, optician, lab personnel, etc.Manager stated error due to customer having 2-profiles. Interesting - even though I gave the sales associate/optician my new prescription written 5-minutes ago by LENSCRAFTERS optometrist somehow LensCrafters PUT THE WRONG PRESCRIPTION IN with some uneducated excuse “customer has two profile”.If I had not come back for an adjustment their mistake at my expense would go “unseen”. WHERE IS THE CHECKS AND BALANCE, QUALITY CONTOL??? How many other unknowingly LensCrafters victims are suffering with their eyesight due to LensCrafters negligent practices?I asked Lenscrafters to take out their progressive lens and give me my money back. Store manager instead offered to replace my $500 progressive lens with Varilux Progressive lens. My last prescription, in 2018/2019 with LensCrafters, was Varilux progressive lens. I said okay. Informed by manager that it would take a week to get lens in. I didn’t hear back from LensCrafters so I called the store. Manager said lens had been in. I naturally asked why didn’t store contact me. Manager said they sent me a text message. Turns out lens had been in for several days. I explained to manager how important vision is, given the mixup was on their end that a phone call would have been nice, especially knowing that I’m travelling from another city and coming in on Saturday/Sunday is better because I wouldn’t have to take off from work. Informed by store manager they would have called after 2-weeks.Deplorable CUSTOMER SERVICE!!! ARROGANT & DISRESPECTFUL MANAGEMENT! My recommendation: Do not purchase lens from LENSCRAFTERS. Consider less expensive, same quality stores such as COSTCO: Coscto Varilux progressive brand $150, LensCrafters $700