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August 2023 by Dennis McCorkel
In 2021, I purchased a Hayward extended life turbo cell for my pool salt water chlorination system. The item has a 4 year manufacturer warranty. Two years later, the turb cell is failing. I took the unit to Leslie's and was told that they no longer have a way to test the unit. I asked if another store had a way of testing it and was told that the other store in the area did not have a tester either. I was told that a service technician would have to go to my residence to test the unit and that the service call would cost $175. I inquired if there was a store somewhere else that had a tester and was told that even if there was, a service call would still be required as that is the company policy.I took the unit to the other pool supply company in the area. They tested the unit, and it failed. They have initiated the warranty exchange at no cost.It is apparent that Leslie's is charging customers a fee for honoring a manufacturers warranty as a way to get extra income from their customers. As I was leaving the customer service counter, I commented that $175 was a bit high. Another customer that had just entered said, "For warranty service?". It appears this is a common practice at Leslie's.
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July 2023 by Brooke Baird
Went into the store and was helped by Steffin. He was very knowledgeable and helpful. Thank you so much!
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July 2023 by Marilyn Lawton
Got what I needed
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May 2023 by Jonathan Hernden
Love me some Leslie's pool supply. Always friendly and ready to help you. They have help keep my pool sparkling!!
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November 2022 by Jordan Hall
They stay giving me those hot ? tips to keep my pool looking good so I can stay cool ?, no cap.
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July 2022 by Marshall G.
Absolutely horrible. Strictly self-service. How customer service can even be worse than Home Depot is hard, but they have achieved it here. Please do not bother the one staffer who will be busy on her phone - she is not there to assist you. Find what you need, pay their over-inflated prices, and leave. Unless you are in an emergency situation, try Amazon first before wasting you time here.
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November 2021 by Flordeliz Fundora
Best place for all your pool needs
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November 2021 by Steven Dove
Good place for checking my pool water and getting supplies. Pool care items are well priced, though pool toys can be overpriced for me.
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November 2021 by Steve Garoutsos
I've been coming here for years, always helpful.
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November 2021 by Sean Broecker
Always helpful. I get pool water analysis done there frequently... at no charge!
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November 2020 by Melanie Bettis
Mostly great service without overcharging!
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November 2020 by richard miksell
Tammy couldn't figure out how to fix my pool cleaner
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November 2019 by Paul Napier
First rate service and products! Thank you!
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November 2019 by Jimmy Zamalot
Drive by, but if I ever own a pool I know where I can get supplies
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November 2019 by Jim Hawxwell
Ross is great guy and very helpful.