-
February 2024 by Anna Reyes
Great customer service!!
-
January 2024 by B-Secure USA LLC
They had everything I needed and they take Apple Pay!!!!!!!!
-
January 2024 by Don T.
Horrible customer service. The lady I was talking with was extremely condescending and downright rude. She was coming up with every reason why the problem was note theirs but mine. If you promise to have something delivered on a certain date, then deliver the damn product on that date. People take off work so they can receive items that they don't want stolen (especially high-cost items). All I wanted to do was cancel a shipment that I was not going to be home for since LOWES changed the delivery date, but she wasn't having it. I've never experienced such a rude person. If you don't like your job...quit!
-
December 2023 by tadeusz fiolek
Go to Lowes for Black Friday sales, looking for a new washer and dryer . Washing machine picked a good time to quit. Purchased a new LG Washer and dryer on November 26th said to be delivered on December 4th that was fine. Then on December 4th recieved notification they would be here between 8am and 12pm that can and went. Now it's will be delivered on December 7th. Now we get a notification it's ready for pickup. I would avoid any major purchases from this store not reliable or dependable.
-
December 2023 by Mrs. Lawson
Great customer service! However, we asked three associates about the kids workshop and they didn't not have any information.
-
November 2023 by Gary Lambert
My dad bought a front door from this place. The customer service has been absolutely terrible. They wanted my dad to pay for the door up front and they told him that the door would be installed in 3 weeks. Really??? Now it’s going on 4 weeks and No door ?. I would never buy anything like this from Lowe’s again. My experience has been terrible. I wouldn’t recommend buying anything like this from this store. I really hope they get better customer service.
-
October 2023 by Glen Gary
I recently ordered kitchen counter tops, my sales consultant, Kimberly Bell went above and beyound of what was expected of her. She was informed, perfessional and extremely patient. I can't thank her enough for making my life a whole lot easier.
-
September 2023 by Chuck Borden
Just got back from the Lakeland Lowes at HIghland City. There is no checkout person to assist. I ask a lady who was in the area..She gave me a hard time for not knowing how to checkout. My friends I'm a senior. A little kindness would have gone a lone ways. I'll be going to Home Depot from here out.
-
September 2023 by Wanda Rodriguez
Purchased paint here wanted one color got a totL different color. So triple the work prime the wall then 1 coat then another to cover the wrong color.... no good when it's taking me months to finish my bedroom with a bum knee thanks loews for the xtra work. But xtrA THANKS for Changig the paInt with no problem
-
September 2023 by jeff colby
Lowe's has finally gone to only self check out at this store. I will no longer be shopping at a store that will not hire employees to run the cash registers.That was part of shopping in the store that was enjoyable.
-
September 2023 by Eric Burchell
Bought a diswasher waited 2 weeks to be delivered to the store. Picked it up paid to have it installed. Started pulling wraping off and front was caved in and plastics broke along with shelfing rollers inside were broke. Spoke to a store associate was told we would receive 20% off the next one if we reordered . Brought it back to be told not there problem to contact brand pr just return unit .
-
August 2023 by Ozgun Oncel
purchased a dishwasher with installation service. 8 days later, haven't heard anything from lowes. called today to realize they just forgot about me. They tried to find my order through my phone number with no luck. my phone number is all over the contract. During the purchase process, when I asked for help there were 3 ladies just chit chatting and looked bothered when I asked for help. waited about 20 minutes for help on a very slow wednesday afternoon. then I picked a dishwasher, lady tells me they don't have it in stock. I went with a different dishwasher and she confirmed it was in stock. Then today over the phone another lady just tells me the item just became available this morning and put on schedule. Either someone is lying or terribly unprofessional. This lowes location looks like they need help. poorly managed for sure. Meanwhile home depot delivers and installs in 2 days. NEVER AGAIN. too many entitled associates in this location. FYI.
-
August 2023 by Jorge Irizarry
One of the larger Lowe's I've seen. All shelves full of merch.I wish all Lowe's were organized the same, to avoid searching in a new store.
-
July 2023 by Geno's Pallet Service
This is without a doubt the best home improvement and location in central FL. They have the best management, employees, and well stocked shelves. Time after time I have had a great experience here. The so -called competition just doesn't even compare.
-
July 2023 by Karl Kempe
Employee helped me and was very kind. He walked me to every item and even grabbed me an extra cart! Thank you for the exceptional service you provided me today. Johnny was the person who helped.
