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April 2024 by Larry Young
Taisha was very helpful, knowledgable , and patient with me. I will definitely recommend your service and product to everyone.
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April 2024 by Jessie Felix
We love our new purchase, Rick was awesome and helped answer all of our questions and concerns that we had. Also the delivery guys did a fantastic job on setting everything up and explaining how everything works, they were courteous and professional. I will definitely recommend Mattress Firm to my family and friends!
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March 2024 by Kal Tek
Johnathan was great, super cool, super deals!
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March 2024 by Kara Mierzejewski
Both Kat and Jonathan were extremely helpful finding me a perfect mattress when I came in with no clue what I was looking for! So excited for my purchase, especially with the adjustable base!
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March 2024 by Joel Faubert
Jonathan was extremely friendly, attentive and helpful in explaining the pros and cons of each mattress. We ended up picking up a mattress that I didn’t originally have on my radar but ended up loving. Appreciate your help!
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March 2024 by Mike McCarthy
I needed a box spring after a cheaper model from a competitor broke after a month's use. Kat from the Lakeside Village store found me a good replacement that was reasonably priced and arranged to have it ready the next day. Everything was ready as promised. Good buying experience overall.
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February 2024 by Tim Seigworth
Our Salesperson was Kat, she went out of her way to help us! She found what we were looking for then a couple days later we realized we needed a box springs for our guest room and not a mattress, so we called Kat and she took care of it . We also got a split king for our bedroom and I'm so excited! Definitely recommend Mattress Firm. We bought our last mattress here 12 years ago.
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February 2024 by Heidi Davis
Kat was amazing! Took her time showing us all the options, did her best to get us the best deal and didn't try to upsell us.
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February 2024 by Yalonda Davis
Kimberly was very helpful. She asked some upfront questions and used that info to provide my options. Awesome experience.
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February 2024 by Colton Bullock
Amazing customer service , Kim and cat were awesome !!
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February 2024 by Catherine Mills
Kay was so very helpful before making a decision on which mattress to purchase she had me lay down on so many different mattresses making sure that I knew exactly what felt good for me and I so appreciated her help?
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February 2024 by Rick Colclough
Great selection and relaxing atmosphere. No pressure to purchase and questions answered
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February 2024 by Shawn Deprey
Low score here…we purchased a bed that we didn’t find comfortable, we brought it back for an exchange as we are able to do. We did the exchange but the bed was much more expensive, which we knew. Mattress firm called synchrony bank for an extension of credit because we needed that to pay for the bed, synchrony declined the extension, but mattress firm salesman talked with them and got it fixed as they had not refunded us for the previous bed…. Only to get a bill in the mail for 1799 over our credit balance!! It was never fixed and no one will help us!! So we are forced to return the new bed and just be done with mattress firm. As we would be penalized being over our credit limit because we have two beds on our statement and we only bought one!!! Very frustrated!! Very poor customer service and we will never be back
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February 2024 by Rodger Strange
Sales person was very polite and friendly very knowledgeable about product
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February 2024 by robert white
Sales person Kim was Fantastic. Explained everything and helped us pick out the perfect mattress for our son.Very happy with the service we received.
