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November 2023 by FreemanSells
Jonathan was great! Helped me solve all the issues I had and pick out the best mattress for me. Would use them again.
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November 2023 by Cody
Kat was incredibly helpful. She went out of her way to ask follow up questions to ensure that we were getting the best possible mattress within our budget (and helped us save quite a bit, too). Would definitely recommend.Edit: Kat is still wonderful. I returned to schedule delivery, though, and she was not there. I was “helped” by Rick, who felt the need to raise his voice and speak with an incredibly condescending tone. I ended up waiting for Kat to return to finish my order because I will not be spoken to in the way that Rick did.
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November 2023 by Kimora
I went to Mattress Firm today hoping to get a new mattress for the BF sale. Kat assisted me. She was kind, professional, informative, and very patient. There were many options to choose from. Kat encouraged me to take my time and test out the mattresses. I am a BeautyRest girly but I went with the Sleepy Hybrid brand due to comfort, support, and longevity. Overall, I am excited about my purchase and customer experience. Thank you, Kat!
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November 2023 by Mimi P
This was the best mattress experience. We bought the mattress for our winter home. We know we love a firm mattress. So we picked one out and will have it delivered. Thank you Mattress Firm!!
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November 2023 by Sheenaqua Gray (Me'Me)
Jonathan was AMAZING!!! Although we did not have much time to sit and discuss a lot, it feels like we talk forever. His knowledge of the product was helpful. No matter how many questions I had, he answered them. I am impressed with the level of service he provided and will definitely be back for more purchases.
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September 2023 by Karrie Lanning
Our Salesman Richard was absolutely amazing and made this Big Purchase for us so much easier. We will definitely recommend him and this store to anyone interested in buying a new mattress.
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September 2023 by Rob D
I had a great experience at this store.. Caleb was fantastic. Worked every day to find the mattress I wanted and within my price range. He checked the clearance and return warehouse. Friendly, relaxed and courteous and goes way beyond what most sales people these days would do.
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September 2023 by Mary Jane Anderson
Painless dentistry! Richard was soooo helpful and knowledgeable. Gave me a great deal on the best mattress in the store along with sale price because Mattress Firm won’t be undersold.50% off other place was 20%. Longer exchange policy than the other place. 4 month vs 40 days.If my son doesn’t like it we can exchange it. I’m excited for him to get his new mattress!!!!! Thanks Richard!!!
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September 2023 by Raul Pacheco
Very welcoming associates. No pressure to buy. Highly recommend visiting the Lakeland, FL store when shopping for a mattress. Theyvare very knowledgeable. Kat was a pleasure to deal with. She made the whole buying experience very easy.
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September 2023 by Ciara Morales
Kat help us with the selection for the best mattress for our daughter! She gave us an excellent service and we felt confident with her. Thank you so much!
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September 2023 by Jeffrey Hitt
I visited the Lakeland location three times in three days. I was greeted and helped by Taisha on Friday. She spent an hour with me trying to guide me to the right mattress and even printed me two different quotes. Saturday evening my wife joined me and we were greeted and helped by Richard. After visiting many different stores and salespeople, Richard, by far, was the most helpful. He took time to explain things he learned over the years about sleeping and choosing a mattress. So, Sunday, we visited Richard again and purchased a Sealy mattress and adjustable base. Thanks for the great experience.
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August 2023 by Sara Story
Kat is very knowledgeable about everything. She was very helpful and thoughtful when it came to making my wife and both comfortable. There are so many great offers like trying the matress for 4 months and exchanging if not happy, price match, low delivery fees and financing. I would recommend buying a mattress here and with Kat. Thank you!!
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August 2023 by Deena K.
They advertise FREE Delivery, that's BS. Free delivery is leaving it outside your house!!! WTF is that, who delivers like that??? Your not Amazon, your delivering a freaking mattress. How is anyone able to move it inside. ... Your FREE Delivery is bullshit!!!! THEN CHARGE $99 to bring into your house! While this lovely offer also removes an old mattress... BUT I DID NOT HAVE AN MATTRESS TO REMOVE. WHY SHOULD I PAY THE SAME PRICE FIR REMOVING WHEN THERE IS NOTHING TO REMOVE!!!; Extremely disappointed in this company!!!!!!
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July 2023 by Will Byers
Kat took the time to tell and show us our options for a new bed. After many choices we picked one. We learned more about beds and bases and everything for beddingThanks for taking good care today
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July 2023 by claire biagianti
Great experience, Richard the salesman was very knowledgeable. The price was very good for the product I received. The delivery was excellent right on time the next day I highly recommend Mattress Firm.