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November 2023 by Bill Stech
Great job. Knowledgeable friendly staff
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November 2023 by Carolyn Lindsey
Having located another Extra Space Storage which is situated on Harden Blvd. in Lakeland, FL, my husband and I were very surprised to learn that the same company owns both this storage facility and the one on Robin Road which I already reviewed.Harden Blvd. location is delightful, clean, single level, fairly priced for a 5’ x 10’ space in air conditioned building with fresh fragrance emitting from the vents. We used Two Men and a Truck to move our belongings to the new space. Very special company—recommended.What made the move even more pleasant was the Manager, a delightful, informed professional who welcomed us and answered all inquiries. It has been a superb excellent experience!!Thank you,Robert and Carolyn Lindsey
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November 2023 by De Lavie
Its okay storage but The elevator gets really hot ? and very dirty needs to be deep cleaned.
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October 2023 by Jeff Bukas
I reserved a 5x5 unit online, to "lock in the rate". Less than 24 hours later, when I went to pay for the unit, the price had increased by 5 dollars. The confirmation email with the lower rate didn't seem to matter at all. I went ahead and accepted the price increase, only to find that the actual storage space was only 42" (3 1/2 feet) deep inside! That's more than 25% smaller than a 5x5 space! So, I was now paying $5 more for a smaller space than when I reserved it. When I told the guy at the office that the space was 42", his response was "okay". Clearly didn't care about my business, or how that reflects on the business. We also have another space at this location, under a different name. We complained that the light in that unit doesn't work, but no one has contacted us to fix it. I rented another space, somewhere else. They actually gave me a space UPGRADE for the same amount, because they were out of 5x5 units. I got a 5x10 for the same price!
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October 2023 by Jennifer Roman
Great location, clean facility! & Joneshi goes above and beyond to help out. Recommend it.
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September 2023 by Stan Palla
Jennifer has helped. Very friendly and supportive to my needs with my rental.
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August 2023 by Cristian R
Jennifer was nothing short of incredible with accommodating my and my dad during our move. Truly helped in every way she could and provided excellent customer service throughout the entire month. Would 10/10 recommend.
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May 2023 by ryan hester
I wish I could give 0 stars I have been here a month and had nothing but issues between the doors not working to the climate control ac not working. When calling the service number they say someone will call you back I have never got a call back. It says they are open sundays that is farthest from the truth. I would love to move my stuff out but can’t get to it. Head my warning and look elsewhere.
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April 2023 by Melinda Troutman
HUGE SHOUT OUT to Jennifer! Have used Robin Rd. Location since daughter was freshman, highly recommend!
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March 2023 by Terry Hubbell
Have used this facility several times with all good experiences. This time, I want to thank Jennifer for her outstanding service; always pleasant, polite, and accommodating. Everytime I was at the unit I would see her busy throughout the buildings, if not in the office. I would highly recommend using their storage facility.
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March 2023 by Brock Hatcher
There corporate business model is a scam. so you have to pay 10 dollars to pay your bill over the phone. You have to pay insurance of 15 extra a month mandatory. Also a 20 dollar late fee I had no clue about.
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March 2023 by Antoine Washington
Very clean facility pest control technician for this location and haven’t run into any pest issues this far. Staff is very friendly and is customer service savvy!
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March 2023 by JoAnn
Jennifer was very helpful in answering all my questions. She was very professional , informative & polite.
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December 2022 by Raven Knapp
Takyra rocked out everything timely and friendly loved it!
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December 2022 by Lisa McLain
The service was great very helpful. Would recomend for any type of storage.
