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February 2024 by C M
If I could give zero stars to the bearded guy there.Came in with a non working phone;been a Metro PCS customer going on 4 years...I have an hour drive home and was anxious driving without one.He asked for my pin and I didn't know it and couldn't get it because my phone was broken...entered my birthday then says "I can't help you unless you open up a new account if you don't know your pin" I said I know there's got to be another way...he rudely says "If you want to believe that,thats on you go back to the store where you got it I can't help you" Thinks saying "God Bless" cancels out his rudeness.Went back to my original store,was helped, got a new phone. Bearded rude guy: "God Bless" learn better customer service...never coming back and I'll tell everyone ABOUT HOW RUDE YOU ARE!
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January 2024 by Yoendris Hortas
Because the worker did not speak fluent English, he seemed unwell, and in my opinion, unprofessional with a bad character, despite everything, he did speak Spanish and was totally uninterested in helping me.I feel mistreated, discriminated against and obviously I'm running to change from this company.Description of the short white worker with a beard.Location lakeland 6635_6
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December 2023 by Rubi Gonzalez
3rd metro to visit due to the others being closed. The gentleman there was nice and informative. Very chill.
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December 2023 by Christina Fitch
Broke my phone & needed a new one asap for work tomorrow & didn't think it would happen but the nice gentleman helped me & how me out of there in less than 30 mins. Thankyou so much! Definitely recommend.
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August 2023 by Danica Murray
The guy who took care of me sold me two phones. He was straight to the point and fast.
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July 2023 by Alan Freeman
I went there on a Sunday so that they open at 10 I waited around until 10:10 in the morning and nobody still showed up have to update if they're going to be closed on Sunday.
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June 2023 by Cathy Hollifield
Not helpful at all, very busy. Only one person.
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June 2023 by Marilyn Lawton
Employee was very rude.
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February 2023 by Shorty Reed
Kany was so awesome she got me new phone same number with a tablet and transferred stuff from broken phone in under 30 mins with great service thank you
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January 2023 by James Beastmode Williams
Always been a loyal customer decent service in most areas in Florida normally respectful and willingness to help staff ?
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December 2022 by Alex A
New Metro by T-Mobile!!!
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October 2022 by Robin Lewis
I had a very helpful rep that answered all my questions, got my phone activated and working very quickly. The service works in my rural area. It's been a great experience. Thank you
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September 2022 by Joseph Olivetti
I love metro pcs Thay have some of the best employee any wear I will always have metro
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September 2022 by Amber Cornell (Acorn Gates)
My favorite location because the staff is so knowledgeable
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June 2022 by Kelly Hammond
I have been dealing with the this store over the past decade. I've bought at least 3 or 4 phones from them and pay my bill every other month there. Never going back. The rudeness I got when they thought I wasn't buying anything. May 29th 2022 is the last time that I visit that place. Never Never going back.
