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March 2024 by Irene Bishop
Love this place!! The owner is such a nice man, we came in with my puppy and he was amazing at recommending what to do and not to do. What treats are good for what stage, grooming products, etc. We had a great experience, they have a great selection and prices. We'll definitely be back!
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March 2024 by Andrea Turbeville
Great placeVery helpful & nice folks
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December 2023 by Chris McLeod
I'm glad I found this place. My picky pup loved her dog treats, and I will be coming back often
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November 2023 by Sherry Collard
Let me start by saying that the young girlThat does the grooming is very sweet & this is not her fault. I had two cancellations recently (illness & my mother died). Went in today (a little late - which I called in advance). The older man (who I think is the owner) began to question me and was rude. When I explained that my mother had died - he continued to yell & was very unprofessional. I turned around and left with my dogs!I’ll never go back
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June 2023 by Dawn Oakely
Cute store. Lots of pet supplies for pets. Staff are super friendly. Prices are great.
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March 2023 by Dejah Gross
The guy over the phone is rude and has no CUSTOMER SERVICE SKILLS!! My dog has been going here since she was a puppy! We missed one appointment due to family emergency tried to explain to the rude man and he flat out told me we weren’t ever allowed to come back. Then proceeded to tell me I can go to petco and pet supermarket but they will not treat my dog correctly. Who are you to say any of this, you have a business because of us!! Don’t think your any better than anyone else knowing there’s a lot of groomers with better customer service and professionalism in Lakeland! Glad you showed your true colors because my dog would never come back even if she could!! Ohh the groomer herself is so sweet and she does a great job my opinion get out of business with this guy before you lose all your customers :)
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February 2023 by A Mint
Stopped by for some treats and the man at the counter was super friendly! We will be back
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January 2023 by Fernando M
Variety of harness , I had bought a lot of them and they heavy duty and last so long , I have a big bully who loves to destroy them still , my pitts love the cookies from there
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January 2023 by Dawn McCabe
I took my dog here for grooming a couple of times. I had an appointment one Saturday, but something was going on, and I forgot about the grooming appointment. No excuse. I forgot.I was told they would no longer take me as a customer. I had cost their establishment money. It was explainedthere was the money I would have paid, and the money they would have made serving another customer. I apologised. I didn't do this on purpose. It was a mistake. That didn't matter. No consideration. My husband went a couple of months later to try and resolve the issue. To no avail. We were a bad risk as future customers.I'm taking my dog for grooming somewhere else tomorrow. I don't like to give bad reviews, but I don't need the embarrassment Oh My Dog offers.
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November 2022 by chyanne McDaniel
Just like the rest of the reviews, the owners father who sits at the front desk answering calls is always upset and very rude. My husband called days in advance to reschedule because he had a heart surgery and now the guy is being rude treating us as if we are not long time loyal customers to these people. Groomer is amazing but besides that take your business elsewhere. Remember we DONT need you, you guys NEED us to keep your business running. So keep treating people horrible and where that gets you! We will take our business to WAY BETTER GROOMERS IN TOWN!
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November 2022 by Erick Joel Osorio
Have been going here for over a year now and always have to deal with super rude old man answering phone. If you want great and professional service it’s definitely not coming from this place. The owner needs to sit his father down and have a talk with him on how to treat customers. Love to support a small business but not a small business ran by rude unprofessional staff.
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October 2022 by Bobbie Burtard
Owner is very friendly and knowledgeable. Always willing to take the time to help me find the exact product for my Emma. The groomer always gets her cut exactly the way I want. Emma is a Large hybrid, so I've designed my own style for her. Fabulous place!
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July 2022 by K. Megan
Always so nice!!!! Love this place!!!!
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June 2022 by Vanity Mandie
I brought my dog here a while ago and totally forgot to leave a review because I run a business myself. The man was completely awful and they groomed my dog horribly. Burrs were still left in her tail and I wanted her shaved down because of how bad her fur was (we had just rescued her). Instead of trying to fix it and telling us to bring her back, they stated thats that’s not the way this dog type is groomed. Uhmmmmm, I’m sorry this is MY dog, I pay you to do a service I ask you to do, if you can’t do it, say so ahead of time instead of charging people for something they do not ask for. As a business owner myself, this business is run poorly and they are extremely rude. Please do not go here. I ended up just teaching myself how to groom my own pets. Very sad, please take some business and ethics classes!
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June 2022 by Tony Macaroni
Great local selection of pet food ! Me and my wife go every week plus we support locally owned small businesses.
