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February 2025 by S. Miracle Carter
The customer service lacked substance. I asked for assistance and was told to look myself or check online.
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February 2025 by Sheilah Alamo
Looove the customer service; however I feel this store doesn’t has plenty of variety…
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December 2024 by Aye Mya Thandar
I ordered items from online on Black Friday and after few days later, my order has been cancelled due to potential fraud alert. I called to customer service and they said they cannot do nothing but I need to put the order again and pay those items with the normal price again and they will do the price match. It’s so troublesome. I won’t buy from Old Navy again. 😡
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December 2024 by Bailey Melton
Stopped in today for a quick return and Alex H and his staff were swift, knowledgeable and made the shopping process during the holidays a breeze, I love coming to this location-everyone is super nice and very helpful ✨⭐
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November 2024 by Herlyn & Jessie Diaz
Best place to shop for our son!
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October 2024 by Andres Agudelo
Very good place, very friendly staff
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October 2024 by JENNIFER BAIROS
Great store. Nice employees and clean store. Great sales all the time. It is the end of September and I couldn't find any women's shorts. Overall a good place to shop
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September 2024 by Stephen Daddio
Great deals.
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September 2024 by Eva H
Customer service could really use some work. A few weeks ago I went to buy some jeans and they only had one pair, so the second pair came in the mail. Since I'd gotten two of the exact same pair of jeans I didn't think very hard (my bad) and threw them in the wash together. I washed them cold and let them dry cold. The pair I bought at the store fit just fine, but the pair they mailed fit like it was a size down. I brought it into the store to exchange it and the customer service rep started arguing with me about why I couldn't exchange the jeans. She was the lady wearing a pink shirt and she had brown/black hair with blonde highlights and tattoos on her right arm. She started by comparing my jeans to a pair of jeans the size up and saying my jeans looked right (who does that?). Then she grabbed a pair of the same exact jeans I had ordered, laid my pair on top, and said they were the same size. I told her to come back to the fitting room and let's try them on and see. She didn't come, but I did try the pair on from the store and they fit as they should. So, I brought them back up to customer service. The lady was helping another customer (no big deal), but upon finish up with her, instead of calling me up to finish helping me, she ignored me and just kept going with the line. Absolutely atrocious service and I've never, ever experienced such awful service. Anyway, it worked out because her coworker finished with his customer and helped me no big deal. He looked at my receipt and did my exchange no problem at all. In fact, the gentleman with the cat thugs shirt on was wonderful and should be applauded for his prompt service and his ability to not be a total jerk to paying customers. If I could leave zero stars I'd give this experience one star just because that gentleman is worth his service.
I absolutely have no plans to return to this Old Navy ever again. Hire people who know how to do their job and not obnoxious, rude people who talk down to customers like they've never bought jeans before. Absolutely awful store. No one should go there.
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September 2024 by Renae Boyle
Very helpful personnel.
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August 2024 by Ben
I wasn't the biggest fan of getting 3 pieces of clothing and the total being abt $150 BUT The guy named Clay who works at this location in Lakeland has made me more than satisfied and he needs a raise (also y'all should look into helping him with college) 🙃
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August 2024 by Lu mo
Not that much selections
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May 2024 by Javier DeGracia
Great clothes for great value! I have their card and wirh all my bonus cash, I paid a fraction of the original bill. Highly recommend
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May 2024 by Michael Greene
Great experience
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April 2024 by Loretta Clark
I like Old Navy, but I didn't find what I was looking for today.
