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September 2023 by Jessica Vera
Was NOT in order by sizes, it was way overcrowded with stuff and Felt like I was overcharged. 12M baby shorts $4.50 with red tag... Won't be back!
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September 2023 by Jess B.
Was NOT in order by sizes, it was way overcrowded with stuff and Felt like I was overcharged. 12M baby shorts $4.50 with red tag... Won't be back!
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September 2023 by Monica Gabby
The store itself is nicely laid out and a lot to choose from.However if you are going there to sell your gently used baby items be aware they won’t take much. I took a very LARGE amount of baby clothes from in-laws and parents going overboard buying way too many clothes for first girl. I personally washed and dried them and went through every single piece laid them out nice in a large tote. If I saw something not up to standard I took it out and tossed it. To my surprise went I went back they chose not to buy more then half of what I brought them. I am not exactly sure how they choose what they bought and why they didn’t buy these items.I remember for my son (years ago when I lived in Orlando) I would take his clothes and maybe a couple pieces they take out and refuse but never ever this amount.That was the let down for this location.We have moved to Lakeland for my husbands job and this is the only one around unfortunately.
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September 2023 by Enilec Selbor
Not much selection , a lot of the clothes are dirty , dingy or damaged. Be careful when purchasing it seems like they dont really inspect the clothes like they do at other locations . i prefer to go to the one in winter haven
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August 2023 by Sarah G.
THE WORSSSSTTTT FUCKING STORE I've been coming here for years and ever since the new owner has taken over THE WORST my points not being put in employees donating my buys without my constant or even giving my items back from the stuff that they don't take like they would normally do the owner refusing to come to the phone or even giving a call back as stated it's been 3 weeks and she's been giving me the run around knowing I spoke directly to her weeks ago about my points situation another once upon a child backed me up on that and tryed to also give her a call and she still refuses to give a call back having employees do her work for when this is a managers situation and job
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August 2023 by Mariam Sami
"I can't say enough wonderful things about Once Upon A Child lakeland location! As a parent, finding high-quality children's clothes at affordable prices is a dream come true, and this store delivers that and more. The moment I walked in, I was greeted by a warm and friendly staff who made me feel right at home. The store is really clean and organized. The selection of gently used clothes is simply outstanding. Each piece is carefully curated and in excellent condition very reasonable prices for the different brands they offer. It's incredible how they manage to offer such a wide variety of styles and sizes, making it a breeze to find something for every stage of my child's growth.I've discovered adorable outfits that my child adores, and they look as good as new!I appreciate the store's commitment to sustainability. By giving gently used clothes a second life, they're contributing to a greener planet and teaching my child the importance of reusing and recycling.
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August 2023 by Patrice Moore
Nice staff I have some of brand new items and gently used items I have also brought items it's been a good experience!!! I recommend higgly very nice staff and it's a win win for our kiddos
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July 2023 by Heaven Lapete
If I could I would give this place zero stars I’ve had better experience with other locations whether it be working for them or selling and buying to them. This location doesn’t care about their employees at all and like to fire people for no reason or for having medical issues. I will never recommend this place to anyone
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July 2023 by Angie
Very unpleasant experience. Employee MS as named on our receipt was extremely rude and unclear regarding sale rules. Always shopped here and never had a problem until today!!!! Will never come back again!!!
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June 2023 by Samantha Ogozaly
This used to be a good place. However, the prices are outrageous. Why would I buy used clothing for 5-10$ when Ross sells things the same price new. They also give you minimal amount when buying from you. Which would be fine if they were charging so much when you buy stuff. The toys are ridiculously priced ?. The shoes are in bad condition and still expensive. Really going downhill ?
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May 2023 by Melissa Diaz
I sold yesterday (5/8/23). The employees were so kind, friendly and hard working. The store is very clean and organized. I will definitely be back to shop and sell.
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March 2023 by Christina Abdelmaseih
Went there recently and noticed new management and had a great experience. Store looks so clean and they are really working on customer service. Excited to go back again for all their sake events. Highly recommendGood work
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February 2023 by Christena Mendoza
Unfortunately, I wont be back to this store. I have given it two visits, but not worth my time again. There are much nicer stores to offer business to. Highly recommend all the other surrounding Orlando locations. The cleanliness, communication, courtesy and consistency at this location need to be addressed.
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February 2023 by Inclusion Revolution
I worked here for a little bit and honestly it's not as simple as it seems,(anyone who says it is lying) people are constantly working on clothes and sorting, tagging etc that majority of the time someone has to be told to be the cashier, They are nice people and I know most of them can seem miserable constantly sorting and going through clothes but never the less they seem to get their job done, The whole people not accepting the clothes thing they are truly telling the truth on why they won't accept it, it could be a wonderful item but if there's stains or wearing they won't accept it, they aren't doing it in spite! (I heard many people complain about not buying certain items, but the buyers are trying!). This job wasn't the right fit for me and it probably wouldn't be for a lot of people but I truly do respect the people who are able to do it, so next time you do go into this location please treat and respect the employees they are trying and working hard
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February 2023 by Tigeroni
This place is a joke. I took clothing, toys BRAND NEW IN THE BOX (one walker was brand new and I paid $50 for it). I was given $17 for all of it, which is fine bc I knew it was a place for people who need things cheaper. What I’m extremely unhappy about is that while waiting over an hour for them to “check” my things and also having them refuse buying a seat because it was missing ONE toy that hangs down, my husband and I found a decent stroller for $70. This is my first child, I’ve never handled a stroller. I didn’t know I should inspect the ENTIRE thing before purchasing. Why would I, if these people are checking over our stuff before they buy it? Now I’m sitting here with $70 wasted because the stroller straps were not checked. They are stuck, meaning the seat will only function as a bassinet. This is ABSURD that this store wants to act like they help people out, then act so stuck up that they can’t accept a seat missing ONE TOY, but will sell a stroller that is unusable? I hope you go out of business. Because I STILL have to buy a stroller. Your employees are useless piles of you-know-what.
