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January 2024 by Jarrez Colon
We went to but some straw hats for a video store was clean and staff very friendly.
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December 2023 by Idin Oriental Rug Gallery
I orderd ballons try to pickup after one hour the manager was very rude to me it wasn't ready even I told her please go-ahead and make it ready she ignored me I lost my temper they tried call 911 for i hope the headquarter read this massge and what kind people working for them in south florida ave lakeland 9/12/2023 morning
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December 2023 by Antwann Mitchell Sr
Jenn is excellent the staff was great and quick. Definitely would recommend this store.
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November 2023 by María Fernanda
It was my grandma’s birthday and she lives in another city away from me. I ordered online a foil balloon and assorted balloons and requested if they could make it into a bouquet. It brightened my grandma’s day!! I’m thankful and happy with the result as well as their customer service.
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October 2023 by Leslie
I really don’t want to give such a low score but after my treatment today I feel like it is necessary. I went into the store for a refund on a item purchased. I had on my receipt other items as well but was not returning them. My total receipt was around 47.00 I was returning a 22.00 item. I did not have my husbands debit card with me because he was working and I was out and decided to stop by and return the item. I totally understand the return policy but couldn’t understand why since I had my receipt in hand my item in hand and I wasn’t returning everything else so I am not trying to get you out of so much. You can’t just give my a cash return. Other stores do it. I am sure you had cash in the register and could have made a return on my item. I wanted to speak to the manager but was dismissed by the cashier saying she will not give you what you want. So I will be back with my husband and his debit card so they can see it face to face. And make my return. And so I can prove I am not trying to swindle you out of 22.00 . I will question the next time I decide weather I want to use party city again. And if I do. Cash only!!!!
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September 2023 by Janet Fobb
It doesn't have all the party supplies it used to have.
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September 2023 by Malice
Made a balloon order a week ago for my daughter's birthday party today. They had her balloon ready when we arrived. I also had them blow up six latex balloons I had ordered in a party kit from them online. The foil balloons are free to blow up, but they charge $1.40 a balloon if it's latex. I'm not sure why they charge extra for their balloons considering I already paid for it. But it's not the stores fault. It's a corporate thing. It's a large store in a large plaza. It's clean and organized. They have a lot of options for different party supplies. They also have costumes and Halloween animatronics during Halloween time too. Staff was great to work with and informative of everything I asked about. I'll definitely be back in the future for party supplies and themed birthday parties for my kiddos.
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September 2023 by Anthony Malatino
Great selection and prices; love the staff helping on tools and BBQ grill; bought them and super satisfied!!
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July 2023 by Caroline Mendez
I had the best experience getting balloons today! The store was well organized and the customer service from Chris was the best I’ve seen anywhere in quite a while! I appreciated it so much I wanted to leave a review:)
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June 2023 by Stephanie M
Great experience. The staff members were both knowledgeable and polite. Mary B and Courtney were quick to offer assistance with smiles on their faces. A+
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June 2023 by Jay M.
I am so happy with the service I received today from Mary! I had to come to this store 2x in one day and both times I interacted with Mary and she went above and beyond helping me, making sure I had everything I needed for our party!
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April 2023 by Jennifer Flo
I went in today and was told there would be a hour wait to blow up 5 balloons because they were “behind” i was along side other customers that were picking out balloons that seemed to be having there balloons blown up I was unaware you needed an appointment if you go in store walked out and my husband said just get the balloons and get them blown up somewhere else the lady threw my balloons in a bag charged me and walked away from the register it was extremely bizarre considering what appeared to be the manager was being so sweet to the customers next to me and everyone else I am not sure if something was wrong with me in particular but they literally treated me like garbage I also want to add I was not rude I did not flip out I just got half of what I needed and left I had to grab my own receipt and leave. Again I am watching the manager treat others like gold and this woman is literally being so rude no apology or sorry anything it was not like I was trying to get 50 balloons literally 5 balloons if there is no system in place to help in store customers explain that or if u pick and choose who to help on short notice say that
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October 2022 by Jeff W
I went in this past weekend for some Halloween decorations and the store had been rearranged. I don't know what the guy was smoking when he came up with that floor plan but to me it just seems like disarray. Also, serious lack of good Halloween decor compared to what they used to have.
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October 2022 by Amanda Bissette
Everyone here was so nice and knowledgeable. Gabby went out of her way to help us out and we found everything we needed and then some
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October 2022 by Tikitiki PA
Always dirty amd the girls looks like tjey are overly tire and have no energy