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March 2024 by Jacqulyn Mosley Ince
I love it
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December 2023 by Casey Ladner
Honestly good down to earth good hearted staff, I go to South Florida but definitely love how professional,polite, and the staff going above and beyond helping members and just customers in general 10 stars from me Jeff and my wife Casey Ladner ??❤️☝️
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December 2023 by Rochelle Manson-Spurlock
I appreciate the cleanliness of this location. This club is bigger than the one we were going to before moving here so there’s a lot more machines to choose from. Even tho it’s busy, it’s spaced out enough so it’s not crowded.The staff is awesome. Shout out to Camron! He’s always friendly. Always helpful. And always busy cleaning the club or helping a member. He is definitely a great representation of Planet Fitness!
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December 2023 by José Rivera
First time here, traveling for work. Overall good experience they must just replaced all the machines everything on the floor was super new. Shower are could use some love , but if you don't shower there it would not be a big deal. Overall clean and a good morning workout.
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December 2023 by M Diaz
Consistently clean and well kept facilities. They work hard to provide a pleasant environment. Contactless check in and a crowd meter feature in their app.Jonathan and Chase greet you with a smile, know many members by their names, and treat you like family. Their skills are unique and appreciated.
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December 2023 by Saifoloi Anoai
I'm a truck driver. Marked another spot. Awesome staffing. Huge parking for truck/ trailer. But no overnight. Definitely will be back here? keep up the hard work team ?
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December 2023 by Glenn Walter
Jhonathan at the front desk is one of the best things you’ve ever done. His friendly demeanor and kind voice make you feel right at home! He’s one of my most favorite things about Planet Fitness!!
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October 2023 by Karen Horne
I've had a membership for a few months now, but I have just started going ...walking on treadmill and biking (maybe 5 visits now).. I like this place!.. very comfortable to work out. Most important.. upon entering the facility, it does not smell like sweat. (Another gym I visited nearby smelled like man in heat!). I don't know how PF avoids it, but I appreciate it. I am happy I chose Planet Fitness.
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October 2023 by Sherry Weaver
Great fitness classes. Great trainer, Kent. The classes are educational and fun. The entire staff is wonderful, too. It's a gym for all ages and fitness levels.
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October 2023 by Lanette Jasmin (BlackBeauty86)
I feel like the workers just need to get to know the people that go there and actually try to help people.It's like they sit around to talk and be on their phones.You only see some of the workers helping people, but others are only phones or far in what are the customers
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September 2023 by Jenn Brown
The staff at Planet Fitness (South Lakeland) are extremely friendly and welcoming. I am always greeted with a smile and everyone is always willing to offer assistance. Going to a gym for the first time, especially when you are unfamiliar with how to use the equipment, can be intimidating but at this location, everyone works out at their own pace. Members are given the freedom to try new things until they find something that works, without judgement. I feel very comfortable with the staff and since joining a year ago, my family have also become members.
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September 2023 by Delores Gore
The best fitness center..very nice staff..no other gym can beat what all they have to offer...I have the black card membership...well worth it!!.
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August 2023 by Art Lamb
I've been a member of this club for almost 5 years. During the tenure of my membership I have posted both good and bad reviews of this establishment.My recent visit to this Planet Fitness necessitated me to lower my rating from a 5 star assessment to a one.What happened you ask? Pedro happened. Mr. Pedro, is sorely in need of some customer service training, When I arrived in the gym at around 6 pm; I noticed that the massage chairs and Hydro bed were occupied, One of the hydro beds was inoperable. As a result, I placed my name in the gym's reservation book for a massage chair.I then went to get some water from the nearby water fountain; out of the corner of my eye, I saw Pedro's front desk partner give another customer coins.Pedro was next to her when this occurred. I didn't think much of it because I had an earlier reservation for the next open massage chair. However as i walked towards the massage chairs from the water fountain, I immediately observed that the aforementioned customer was seated in the massage chair reserved for me.I asked Pedro why the customer was allowed to take my reserved chair. Pedro was dismissive stating that "I didn't give the customer the coins."Shortly after talking to Pedro, I again attempted to get a massage chair. As I approached the chairs, another customer jumped ahead of me and got the empty chair.I again engaged Pedro about their failure to enforce their reservation policy. He again behaved dismissively in addition, to being condescending and sarcastic. He told me that they were too busy to keep track of the reservation list, mind you, it wasn't that busy. When I asked him for his name, he exploded with indignation and sarcasm stating, " so you are going to make a complaint against me?" "Thank you."
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August 2023 by Jose Padilla
This place is always dirty, bathrooms are cleaned regularly n showers have stains. Water fountains n sinks have brown stains. Staff is very but not very attentive to cleanliness n filling up paper towels.
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June 2023 by Bridgette Long
These people took money from me every month for 5 months they took a yearly annual fee for me and I never even stepped in their building that fee was $52 and some change and 1070 a month for the last 5 months and I've never stepped in this building they were charging me late charges for the payments that didn't go through even though there was money in my account it literally was saying that insufficient fund and then they get the money like 5 minutes later but they were charging me for the return charges how is it insufficient funds if the money is there and it's funny you get the money not by 10 minutes after you send that insufficient funds you get the money thanks a lot Planet Fitness I did get to see what the building looked like because they made me come in there and do a face-to-face cancellation for an account that I didn't even use need won't to pay for these people owe me about a $120