Pro Nails is a business that prides itself on friendly and clean service. While the quality of work is fair, some customers have experienced issues with the technique used, such as cutting the skin too close. The staff is accommodating and takes the time to listen to customers' needs, with one reviewer even getting a customized manicure and pedicure after showing a picture of their desired design. However, some customers have noted that the business can be overpriced and that the staff may not be the most business-professional.