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January 2024 by Peterson Mathew
From a nursing perspective. Only thing I had done was just a drop off off labs. Amber and Maureen are a world of difference from my many past experiences with the staff here at this location. Thanks for the positive visit.
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January 2024 by sameerah henderson
Clean.. Fast service, Tech Rosa was Outstanding Communicating with my child and making my child feel comfortable..Thank you
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January 2024 by katherine Lopez
❤️
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November 2023 by Martin Viteri
This review is solely based on the fact that they cannot keep up with the amount clientele. Quest needs to hire more people to run this place…
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September 2023 by Scarlett __x
Im 7mo pregnant & I went to do my 3hr glucose with this unprofessional practice. I was attended by a phlebotomist named sarah. Mind you this is HER job not mines she said the script stated I was to drink a 75 gram drink instead of the usual 100 all pregnant women are given for a 3hr glucose test.She knew it was odd for it to say 75 yet STILL gave me the drink even after questioning it with two of her peers. One of them even reassured her “oh I had a pregnant girl come in last week & gave her a 75 gram drink, youll be fine”. So another poor pregnant girl sadly went through the same.Instead of relying on the FACTS OF HER JOB that a 75 gram drink isnt given to a PREGNANT WOMAN for a 3 hour glucose, she gave it to me anyways. I did the 4 blood draws along with the 3 hour wait time. I would like to add she would also not draw my blood on the dot as she should even though she put she drew it every hour on the hour, sometimes she would draw it a few minutes before which should ALSO not be done.With that being said due to HER ERROR I now have to REPEAT this 3 hour glucose giving my baby ANOTHER sugar loaded drink & ALSO wasting time off work along with my time in general.This is EXTREMELY unfair to me & my unborn baby & these people need to be held accountable!
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September 2023 by Tatianna Theophin
Jenisha (Jay) was so sweet and had so much patience with my daughter. I appreciate her just talking throughout the blood work with my daughter to keep her calm. We need more people like her
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September 2023 by Gregory Rousseau
I recently had an incredibly frustrating experience at Quest Diagnostics located at 4708 Exploration Avenue in Lakeland, FL. I had scheduled an early morning appointment at 5:30 am, hoping for a quick and efficient visit. However, my expectations were shattered from the moment I arrived.To my astonishment, the facility was still locked at 6 pm, a full 12 hours after their scheduled opening time. As I stood in line, I noticed at least 15 other patients who were equally bewildered and frustrated. We all shared the disappointment of having our first appointments scheduled for the early morning and being met with locked doors.Around 5:35 am, a staff member finally arrived and entered the facility, locking the door behind her. Unfortunately, she never bothered to provide any explanation for the delay or offer any reassurance. This lack of communication only added to the growing sense of frustration and confusion among the waiting patients.As we tried to seek answers for the prolonged delay, we attempted to call the facility's phone number. However, to our dismay, nobody answered the call. This lack of responsiveness from Quest Diagnostics only compounded our frustration and left us feeling completely abandoned and ignored.Overall, my experience at Quest Diagnostics in Lakeland, FL was utterly disappointing. The facility's failure to open on time, the lack of communication from staff members, and the unresponsiveness of their phone lines were all major letdowns. I sincerely hope that this review serves as a warning to others, and that Quest Diagnostics takes immediate steps to address these issues and improve their customer service.
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September 2023 by Ninjutsu - and More
They say they take walk in’s but when we arrived and tried to check in their machine said they had no available times and wouldnt allow us to check in. The lobby was empty
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August 2023 by Heather Minton
I would give this a quater star if i could! This place is horrible. This is coming from someone that works in the medical field for 14 years. They let a patient fall and Crack her head open instead of being trained to handle emergency or walking with the patient to make sure they are stable. And I also called a head of time and was told I didn't need an apt that I could just pick up my container. The little Hispanic lady with glasses gave me nothing but attitude and made me call to get my own test codes bc she refused to look up my order. This is why I recommend baycare labs to patients. People had been waiting since 1230 and were told to leave .
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July 2023 by Carol Micallef
I just went over to Quest, to confirm that an illness had cleared. I made an appointment online, and printed out my appointment paper, and checked in at the kiosk. Instructions were easy to understand and I was taken in for my test and was out of there in 20 minutes. The phlebotomist was very kind to me, and the people before me. I would go there again if needed.
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July 2023 by Shayna White
This office was incredibly unprofessional. I spent 2 hours waiting as a walk in. Sever walk ins were assured that we would be seen before end of office hours. When the end of the office hours came about, somebody came out and said who is here for drug testing, and promptly told us to leave as they finish that half an hour before close. I am and was extremely upset after wasting 2 1/2 hours, even though I was explicitly told that I would be seen.
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April 2023 by Sabrina
Quick and efficient. The technician was very helpful and didn't have to poke multiple times, which is always good.The bathroom was nice and clean, which is always a plus.
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February 2023 by Jennifer Perez
I never had an issue until now. I came extra early to do 1 hour glucose test just in case they was will to take me in earlier then my appointment. When you try to get someone to talk to they either busy or they don't want to be bother. I wait for someone to come out it to by the time it was close to my appointment. Once I was called I thought I was able to do my glucose test even if it's pass their closing time. But instead the lady that accept my appointment already made me very uncomfortable by the way she spoke to me when I was trying to provide information of my lab work. After providing my information she goes until she like oh hold on we cant do your lab test you have a one hour glucose test. I look at her and told her yes that what I scheduled my appointment under for the one hour glucose test online it gave me the 950am appointment. She like no mama I can't do it and I'm like in my mind then way accept me and how come no one came out to speak to me in advance. Buy I told her I came extra early just for that but she like telling no I can't do it I have to go by my appointment. I'm like well that what the schedule online gave me 950 for the test. If I couldn't do the test pass your closing time why did it give me 950 appointment it make no sense. At the end she should couldn't do it and that I should spoke to someone. I look at her like really there no one at the front desk but a curtains how that my fault. So I'm very upset and mad how I was denied services by her mistake because if she would have looked carefully on what my appointment was about she could told me ahead of time instead of accepting my appointment and taking me inside making me think I was going to my glucose and othe labwork done. Nope she very rude unprofessional.
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February 2023 by Harriet Minor
I understand how to schedule appointments on-line, now. I am now familiar with the self check-in process. Much smoother experience. Lab technicians are always professional & pleasant. Waiting area environment always clean
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February 2023 by Morgan Alexander
This is not the Quest location closest to me (~20 min. drive w/o traffic) but opens earlier, so lately I've been scheduling lab work here. Every time I've been here, the service is always fast and friendly. LaQuitta is absolutely phenomenal, encompasses (compassionate) health care perfectly! Thank you!
